Cresta

Machine Learning Engineer

• Design, implement, and maintain evaluation frameworks to measure model accuracy, robustness, latency, and real-world performance across ASR and NLP systems.
• Lead ASR quality improvement efforts, including error analysis, dataset curation, metric definition (e.g., WER and task-specific metrics), and model iteration.
• Analyze large-scale speech and text data to identify failure modes and drive targeted model and data improvements.
• Develop, train, and deploy machine learning models for speech recognition and downstream tasks such as classification, entity recognition, information extraction, and structured insight generation.
• Partner with applied research to translate experimental improvements into production-ready systems.
• Collaborate with product managers, platform engineers, and UX teams to align model quality metrics with customer and business goals.
• Optimize ML pipelines and evaluation workflows to operate efficiently and reliably at scale.
• Establish best practices for model validation, offline/online evaluation, and continuous quality monitoring in production.

Senior Machine Learning Engineer

Backend Engineer

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
• Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions.
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
• Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.

Senior Software Engineer, Backend – AI Agent

• Lead the architecture and evolution of Cresta’s AI Agent integration framework across CCaaS platforms.
• Design scalable, extensible backend systems that manage real-time conversation state, session lifecycle, and context propagation.
• Establish architectural patterns for AI-to-human handoff that ensure durability, reliability, and seamless customer experience.
• Define integration strategies for voice, chat, messaging, routing, and agent desktop APIs across enterprise platforms.
• Drive system design for high availability, low latency, and fault tolerance in real-time environments.
• Set standards for observability, monitoring, incident response, and operational excellence.
• Partner closely with ML engineers to operationalize AI Agent capabilities into production-grade systems.
• Influence technical roadmap and prioritization in collaboration with engineering leadership.
• Mentor senior engineers and raise the bar for backend engineering excellence across the organization.
• Lead complex cross-team technical initiatives from design through production rollout.

Staff Software Engineer, Backend – AI Agent Integrations

Frontend Engineer

• Play a substantial role in the platform frontend engineering team.
• Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
• Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
• Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs.
• Constantly identifies product improvement opportunities and generates product improvement ideas.
• Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
• Technical ownership in a substantial part of the Cresta product and platform.
• Contribute to building the best-in-class company in addition to building the best-in-class product.
• Expand Cresta’s services beyond web and desktop applications to native and hybrid mobile applications.

Senior Frontend Engineer, Mobile Experience

Accountant

• Execute period-end close activities, including the preparation of journal entries, reconciliations and other relevant working papers
• Partner with external vendors to ensure timely and accurate set up in Cresta’s AP platform
• Manage vendor bills to ensure they are accounted, reviewed and paid for in accordance with relevant policies
• Review customer contracts to ensure timely and accurate invoicing and proper application of ASC 606 for revenue recognition
• Facilitate the adoption of new accounting policies and updates to existing policies
• Prepare financial statements and other records in accordance with U.S. GAAP
• Lead the optimization of existing processes and procedures within the accounting team
• Facilitate payroll processing for the company and subsidiaries
• Support cross-functional teams to optimize operating activities and facilitate strong information flow

Senior Accountant

Graphics Designer

• Design, build and refine all manner of marketing materials including those for: web, social, events, presentations, and collateral
• Implement existing design standards in the materials you create and help us refine those standards as the market evolves
• Find ways to communicate complex ideas simply
• Have a point of view and contribute thoughtfully to all creative efforts, whether that means moving pixels around, or having constructive feedback
• Stay organized and communicate effectively with creative partners and stakeholders
• Continuously trial new tools and services that might help elevate the quality of our work, or the efficiency of creative production
• Be a Team Player: We’re a small team, so pitch in where needed and support your colleagues.
• Learn from results: Find ways to evaluate the effectiveness of a deliverable and use what you learn to improve the next one.

Visual Designer

Video Editor

• Design and animate high-performing motion graphics across formats including product walkthroughs, feature launch videos, evergreen explainers, social media, YouTube, paid media, CRM campaigns, and internal initiatives
• Craft 2D motion graphics that reinforce the Cresta brand and elevate narrative storytelling
• Translate concepts into impactful animated visuals that support marketing and product marketing goals
• Transform raw product screens, recordings, and screenshots into stylized UI animations and interface walkthroughs
• Collaborate cross-functionally with designers, creative directors, editors, Product Marketing, Demand Generation, and producers from ideation through final delivery
• Own the end-to-end video lifecycle, including creative intake, concept development, storyboarding, editing, motion production, versioning, and final delivery
• Build and maintain a robust internal library of product marketing videos, ensuring assets remain relevant and are updated as features evolve
• Work within modern creative and production workflows using tools such as After Effects, Premiere, Illustrator, Photoshop, Frame.io, and Figma
• Manage multiple animation and video projects simultaneously while maintaining quality, organization, and speed
• Establish and evolve motion guidelines, templates, and scalable toolkits across channels and surfaces
• Maintain clean project files and adhere to version control, render presets, and naming conventions
• Support basic video editing needs and occasional remote capture, interviews, or long-form content repurposing as required
• Stay up-to-date on new production tools, services, and techniques, including generative AI-based offerings, to help us improve quality and efficiency in our production workflows

Motion Graphics and Video Editor

Marketing

• Own Strategy + Playbook: Develop event strategies aligned to pipeline goals and sales priorities; refine the field marketing playbook to drive consistency, scalability, and repeatable success.
• Own Pipeline & Event ROI Reporting: set KPIs, define success metrics, and present clear, executive-ready insights on pipeline impact and conversion performance.
• Lead Cross-Functional Alignment: Act as the central lead between sales, demand, design, and partner teams for event GTM orchestration
• Lead Complex Program Workstreams: Manage enterprise-level event programs across multiple functions and campaigns (e.g., tradeshows, VIP dinners, and partner-led activations)
• Manage Event Budget: Forecast spend, justify investment tradeoffs, and optimize program-level budgets with finance and RevOps
• Negotiate & Optimize Vendors: Evaluate vendors against program goals, negotiate contracts, and drive cost savings and value
• Build Integrated Promo Plans: Partner with demand gen and digital to create multi-channel campaigns to drive registration
• Innovate & Share Learnings: Pilot new formats, analyze market trends, and mentor teammates on evolving event strategy
• Drive Executive Readiness: Work directly with C-suite and sales leaders to shape narratives, prep speakers, and maximize impact
• Standardize & Operationalize: Own repeatable processes and workflows across event types, verticals, and regions
• Shape Field Narrative: Surface market intelligence from the field to inform messaging, campaign strategy, and sales enablement
• Be a Collaborative Team Player: Mentor junior team members, help onboard new hires, and contribute to team rituals, retros, and roadmapping

Field Marketing Manager

Product Marketing

• You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Insurance and Travel & Hospitality, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives
• You’ll develop and maintain deep industry and buyer personas, advancing our internal understanding of industry-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals
• You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute industry-specific go-to-market strategies that accelerate pipeline and revenue growth
• You’ll bring new product capabilities and innovations to market through an industry lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact
• Your deep understanding of how our wins and losses vary by industry, use case, and buyer will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time
• You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in complex, high-impact industries

Senior Product Marketing Manager – Vertical Solutions

Product Manager

• Work with customers and their proxies (our Customer Success and go-to-market teams) to identify needs and translate them into requirements for your product areas.
• Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate customer needs with longer-term product goals.
• Partner with the engineering team and engage in technical discussions on architectural decisions, model evaluations, system design, and the feasibility of ML/AI capabilities to ensure solutions are scalable, reliable, and secure.
• Collaborate with the Professional Services team to implement playbooks and best practices for customer deployments in your product ownership areas in order to scale.

Agent Assist Product Manager

Artificial Intelligence

• Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation
• Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas
• Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close
• Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments
• Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging
• Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions
• Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators
• Use insights from deal reviews and field feedback to continuously improve enablement programs and content

Enablement Manager – AI Agent

Account Manager

• This is a highly strategic and intentional hire, the second Account Manager at Cresta.
• Reporting directly to the Head of Enterprise Account Management, you will play a central role in driving upsells, renewals, and long-term customer value.
• Beyond individual quota ownership, you will be instrumental in shaping and co-building the Account Management function from the ground up.
• We’re looking for someone with an entrepreneurial mindset, someone who thrives in ambiguity, enjoys designing new processes, and can help create a scalable motion as the team grows rapidly in the coming years.
• While this role begins as an individual contributor position, it comes with a clear path to future leadership for those who demonstrate strong performance, strategic thinking, and a passion for building.

• Design and deliver structured onboarding programs that quickly ramp new partners on Cresta’s product, value proposition, ideal use cases, and joint sales motions
• Partner closely with Partner Leadership to ensure enablement aligns with partner tiers, certifications, and GTM priorities
• Standardize and reinforce how partners position Cresta throughout the joint sales cycle—from discovery and solution alignment to executive conversations and close
• Enable partners on key elements such as qualification, use-case mapping, competitive positioning, and multi-threading in complex enterprise environments
• Deliver ongoing partner training through live sessions, workshops, and scalable content (e.g., playbooks, certifications, recorded enablement)
• Work with Product Marketing to develop partner-specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging
• Define and track partner enablement success metrics such as partner ramp time, certification completion, partner-sourced pipeline, influenced revenue, and win rates
• Use data and feedback from the field to continuously improve programs, content, and delivery methods

Partner Enablement Manager, GTM

• Own features end-to-end from idea to production: Define and articulate the prioritization for features you’ll own, ensuring alignment with product vision+strategy and market needs.
• Lead customer discovery sessions and prioritization: Find, build, and iterate with design partner customers. Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for innovation. Dig into the ‘questions behind the questions’ to anticipate customer needs
• Be a strategic partner to internal teams: Collaborate across design, engineering, go-to-market, and customer success teams to ensure successful impact and adoption of features
• Continuously learn: Stay abreast of latest trends and advancements to inform product direction
• Own the outcome: Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery

Senior Machine Learning Engineer

Senior Software Engineer, Backend – AI Agent

Staff Software Engineer, Backend – AI Agent Integrations

Senior Frontend Engineer, Mobile Experience

Senior Machine Learning Engineer

Senior Accountant

Visual Designer

Motion Graphics and Video Editor

Field Marketing Manager

Senior Product Marketing Manager – Vertical Solutions

Agent Assist Product Manager

Enablement Manager – AI Agent

Account Manager

Partner Enablement Manager, GTM

Insights Product Manager