Cresta

Artificial Intelligence

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
• Design and develop virtual agent solutions using Google's Dialogflow CX.

Associate Conversational AI Designer

Sales Development Rep

• Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach
• Write effective and compelling messaging to engage targeted accounts
• Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth
• Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta
• Partner with account executives to help generate meetings and sales pipeline
• Create and prioritize target account and contact lists
• Conduct high level conversations with executives in prospect accounts
• Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated
• Assist with drafting sales pitches, presentations, reference material, and other documents as required

Sales Development Representative

Data Scientist

• Co-develop new capabilities with high-impact enterprise customers along with product, engineering, and design teams using their real workflows and constraints as your testbed
• Communicate effectively across all levels of the organization
• Plan and run short, focused design-partner engagements where you ship early versions, collect structured feedback, and iterate quickly
• Generalize learnings from each design partner into reusable, productized capabilities rather than one-off bespoke models
• Partner with domain experts to curate high-quality eval guidelines and datasets for domains such as CSAT prediction and outcome prediction
• Use the best tools and models for the job
• Write clear specs and experiment reports that make tradeoffs and assumptions explicit
• Stay close to the research frontier in ML/AI, LLMs, and evals, translating promising ideas into pragmatic, shippable improvements
• Help translate solutions into publications, whitepapers, technical blogs, etc.

Associate Conversational AI Designer

Sales Development Representative

Applied Data Scientist