Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
Design and develop virtual agent solutions using Google's Dialogflow CX.

Requirements

Strong communication skills (verbal and written).
Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
General knowledge of Conversational AI and natural language processing models.
Background in Linguistics preferred.
Experience working with Python is a plus.
Experience working with Dialogflow CX or another bot design platform is a plus

Benefits

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: Flexible

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Conversational AInatural language processingPythonAI solutionsmodel maintenancelabeling guidelinesvirtual agent solutionsdesigning solutionsbuilding solutionsdeploying AI solutions

Soft Skills

communication skillscollaborationadaptabilityproblem-solvingstakeholder engagementfast-paced environmentlearningdevelopmentleadershiporganizational skills