Creditstar Group AS

Customer Success Manager

• Support Monefit Card customers across chat, email, and other support channels
• Help users understand how the card works, including payments, limits, billing, and account setup
• Handle customer questions with clarity, empathy, and confidence
• Spot recurring issues and share feedback with product and operations teams
• Help improve internal processes, support scripts, FAQs, and customer journeys
• Represent the voice of the customer during the launch of a major new fintech product
• Work closely with a growing team across customer success, product, compliance and operations

Customer Success Associate