Customer Success Associate

Creditstar Group AS

Customer Success Associate providing support for Monefit Card users during launch in Estonia. Engaging with customers through various channels, solving issues, and improving processes in fintech.

Posted 6/5/2026full-timeTallinn • 🇪🇪 EstoniaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support Monefit Card customers across chat, email, and other support channels
Help users understand how the card works, including payments, limits, billing, and account setup
Handle customer questions with clarity, empathy, and confidence
Spot recurring issues and share feedback with product and operations teams
Help improve internal processes, support scripts, FAQs, and customer journeys
Represent the voice of the customer during the launch of a major new fintech product
Work closely with a growing team across customer success, product, compliance and operations

Requirements

What you’ll need

Excellent communication skills in Estonian and English
High energy, curiosity, and a positive attitude
A genuine interest in helping customers and creating great user experiences
Strong problem-solving skills and the ability to learn quickly
Comfortable working in a fast-moving environment where things evolve quickly
Good judgement, emotional intelligence, and attention to detail
Ambition to grow, take ownership, and build a career in a scale-up environment
You’ll probably thrive here if you are a recent graduate or early in your career
Smart, switched-on, and culturally aware
A strong communicator who enjoys working with people
Calm under pressure and energised by solving problems
Excited by startups, fintech, and building something new
Keen to grow beyond a support role over time

Benefits

Comp & perks

Dynamic, challenging, and rewarding work within a rapidly growing international company;
Chance to contribute to the business' decision-making processes and make a tangible impact;
Talented and fun international team who always has your back;
Supportive environment facilitating growth and achievement;
Flexible working hours;
Regular company parties and events;
Office with games, pool table, free snacks/drinks and the possibility to work remotely;
Powerful equipment and modern tools;
On-demand sponsorship for your professional development;
Competitive remuneration package.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillshigh energycuriositypositive attitudegenuine interest in helping customersstrong problem-solving skillsgood judgementemotional intelligenceattention to detailcalm under pressure