Danish-Speaking Customer Success Specialist

Creditstar Group AS

Customer Success Specialist for Danish customers at a fintech company in Estonia. Manage customer relationships and ensure excellent service in finance sector.

Posted 7/6/2026full-timeTallinn • 🇪🇪 EstoniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with fluency in Danish and English, ensuring compliance with regulations while managing sensitive information. Capable of effective communication and teamwork in a fast-paced environment.

Highest-signal resume keywords

Fluent In DanishFluent In EnglishCustomer Service ExperienceCompliance KnowledgeExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailPunctualityTeam Player

Tools & Technologies

MitID Account

Industry Keywords

Customer RelationsLending DecisionsDocument AdministrationSensitive Information ManagementDebt Collection Support

About the role

Key responsibilities & impact

Manage and maintain existing customer relations and replying to all income and outcoming enquiries via email, chat and phone.
Review applications, make lending decisions, verify customer information, and ensure compliance with regulations.
Offer additional support for the Debt Collection Team on busy collection days.
Work with Compliance to ensure legal and regulatory requirements are met.
Document administration and creating reports for management
Keep sensitive information and financial records private and confidential

Requirements

What you’ll need

Fluent in Danish & English languages (written and verbal)
Excellent communication skills
Previous experience in customer service
Punctual, attentive to details
Ability to handle questions or complaints via telephone and email
Essential computer usage skills;
Team player in a fast-paced environment
Active MitID account is a plus

Benefits

Comp & perks

Dynamic, challenging, and rewarding work within a rapidly growing international company;
Talented and diverse team who always has your back;
Supportive environment where hands-on approach is highly appreciated;
Regular company events to break the routine;
Modern office in the city center
Motivation package that supports a healthy lifestyle