Danish-Speaking Customer Success Specialist

Creditstar Group AS

Customer Success Specialist for Danish customers at a fintech company in Estonia. Manage customer relationships and ensure excellent service in finance sector.

Posted 7/6/2026full-timeTallinn • 🇪🇪 EstoniaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and maintain existing customer relations and replying to all income and outcoming enquiries via email, chat and phone.
Review applications, make lending decisions, verify customer information, and ensure compliance with regulations.
Offer additional support for the Debt Collection Team on busy collection days.
Work with Compliance to ensure legal and regulatory requirements are met.
Document administration and creating reports for management
Keep sensitive information and financial records private and confidential

Requirements

What you’ll need

Fluent in Danish & English languages (written and verbal)
Excellent communication skills
Previous experience in customer service
Punctual, attentive to details
Ability to handle questions or complaints via telephone and email
Essential computer usage skills;
Team player in a fast-paced environment
Active MitID account is a plus

Benefits

Comp & perks

Dynamic, challenging, and rewarding work within a rapidly growing international company;
Talented and diverse team who always has your back;
Supportive environment where hands-on approach is highly appreciated;
Regular company events to break the routine;
Modern office in the city center
Motivation package that supports a healthy lifestyle

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention To DetailPunctualityTeam Player