Credits Brasil

Inside Sales

• Gerenciar ativamente uma carteira de clientes, garantindo acompanhamento contínuo e relacionamento de longo prazo.
• Realizar reuniões de acompanhamento para identificar novas necessidades, desafios e oportunidades.
• Conduzir estratégias de upsell e cross-sell, ampliando o valor agregado para o cliente.
• Manter comunicação clara, consultiva e adaptada ao perfil de cada conta.
• Monitorar indicadores de saúde da carteira, uso do produto/serviço e engajamento.
• Analisar dados e métricas para orientar decisões e propor ações de melhoria.
• Trabalhar orientado(a) por metas de expansão, retenção e satisfação do cliente.
• Manter disciplina operacional: follow-ups, organização do pipeline e registro de todas as interações.
• Atuar com resiliência e proatividade, buscando sempre gerar valor e fortalecer a parceria com o cliente.

Consultor Inside Sales

Business Analyst

• Participate in client meetings alongside the sales team for complex negotiations, onboarding, and ongoing support, ensuring successful adoption of solutions;
• Act as the bridge between internal and external technical teams, the client's business units, and the internal sales team, ensuring technical solutions are effectively communicated and delivered to clients;
• Draft technical and commercial proposals aligned with clients' needs;
• Coordinate project timelines, performing follow-ups with all stakeholders to ensure on-time delivery, successful outcomes, and ongoing adoption of the solution;
• Serve as a reference on client context and product functionality within the credit and collections process for both technical and sales teams, helping clarify questions and conducting training;
• Monitor the customer experience post-implementation to ensure satisfaction, resolve issues, and identify improvement opportunities;
• Develop strategies for customer retention and account expansion, promoting engagement and adoption of new platform features;
• Use and update demand and project management systems to provide visibility into project status and contribute to company KPIs;
• Prepare support and training materials for internal teams regarding client context and practical product applications;
• Hold regular meetings with internal teams to communicate status, update requests, and improve the customer journey;
• Proactively work to minimize churn and maximize customer satisfaction and perceived value.

Consultor Inside Sales

Solutions Analyst, Customer Success