Credit Counselling Society

Bilingual Client Care Specialist, Eastern Time Zone

Credit Counselling Society

full-time

Posted on:

Location Type: Hybrid

Location: New Westminster • Canada

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Salary

💰 CA$45,188 - CA$53,508 per year

Job Level

Junior

About the role

  • Handle incoming calls and online inquiries from clients seeking assistance with their finances.
  • Provide empathetic support and actively listen to clients' concerns to offer appropriate resources and guidance.
  • Collaborate with Credit Counsellors and other resources when necessary to assist clients effectively.
  • Manage administrative tasks to support clients during their financial journey with CCS.
  • Reach out to clients who have requested contact to navigate the intake process.

Requirements

  • One to two years of customer service experience required; call centre experience preferred.
  • Availability to work variable shifts, scheduled between 8:00 am - 6:00 pm (Eastern Time), with a Saturday shift once each month.
  • Professional and empathetic manner, demonstrating active listening skills, and the ability to connect with clients and convey information accurately.
  • Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
  • Fluency in French (written and spoken).
  • Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
  • Strong organizational abilities, including the ability to switch between tasks quickly and occasionally manage simultaneous conversations while ensuring attention to detail.
Benefits
  • Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
  • A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
  • A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
  • Educational reimbursements (up to $2,500/year).
  • The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
  • Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
  • Employee and family assistance program that offers counselling support as well as a wide variety of support resources.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall centre experienceactive listeningadministrative tasksfinancial guidance
Soft Skills
empathetic supportexcellent communicationinterpersonal skillsteamworkpositive attitudesolution-focusedadaptabilityorganizational abilitiesattention to detail