Credit Counselling Society

Community Manager

• Identify and foster new, mutually beneficial partnerships through community engagement, networking, and the offer of paid webinars and workshops targeted at organizations that serve employees and/or clients with a shared client profile.
• Nurture and maintain existing paid partner relationships through various means, including strong partner onboarding, financial literacy educational support, impact reporting, and stakeholder awareness of CCS’s programs and services.
• Identify sponsorship ideas that meet the needs of existing partners and refer high-potential sponsor partners to our Corporate & Community Relations Manager for further dialogue.

Community Engagement and Education Specialist

Client Services Representative

• The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances
• Building trust with clients and offering them an empathetic and calming presence during challenging circumstances
• Use active listening skills to ensure you are providing the appropriate resources and supports for a client
• Use judgment to determine how to best help the client
• Fulfilling a number of administrative tasks to support their success during their relationship with CCS
• Reaching out to clients who have asked us to contact them, to go through the intake process
• Connecting clients with a Credit Counsellor when appropriate or other resources where applicable

Community Engagement and Education Specialist

Client Care Specialist, Bilingual - French