Credit Counselling Society

Counselor

• Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
• Provide personalized options and strategies to help them effectively manage and resolve their debts.
• In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
• Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.
• Complete the Certified Financial Counsellor (CFC) certification within the first year of their start date.

Credit Counsellor

Community Manager

• CCS is seeking a Community Development Specialist to support our team in raising awareness of our value and impact within our communities.
• Identify organizations to develop new, mutually beneficial partnerships through community engagement, networking, and webinars/workshops.
• Use investigative skills to identify prospective contacts and develop compelling messages.
• Nurture and maintain partner relationships through onboarding practices, educational support, and impact reporting.
• Identify potential sponsorship ideas that meet the needs and goals of existing partners.

Community Development Specialist

Client Services Representative

• The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances.
• This role is an ambassador for the organization, building trust with clients and offering them an empathetic and calming presence during challenging circumstances.
• You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.
• You will use your judgment to determine how to best help the client, easing their concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable.
• Part of this role will involve reaching out to clients who have asked us to contact them, to go through the intake process.
• Your role will also include fulfilling a number of administrative tasks to support their success during their relationship with CCS.