Credit Counselling Society

Community Manager

• CCS is seeking a Community Development Specialist to support our team in raising awareness of our value and impact within our communities.
• Identify organizations to develop new, mutually beneficial partnerships through community engagement, networking, and webinars/workshops.
• Use investigative skills to identify prospective contacts and develop compelling messages.
• Nurture and maintain partner relationships through onboarding practices, educational support, and impact reporting.
• Identify potential sponsorship ideas that meet the needs and goals of existing partners.

Community Development Specialist

Client Services Representative

• The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances.
• This role is an ambassador for the organization, building trust with clients and offering them an empathetic and calming presence during challenging circumstances.
• You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.
• You will use your judgment to determine how to best help the client, easing their concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable.
• Part of this role will involve reaching out to clients who have asked us to contact them, to go through the intake process.
• Your role will also include fulfilling a number of administrative tasks to support their success during their relationship with CCS.

Client Care Specialist

• Identify organizations to develop new, mutually beneficial partnerships through community engagement, networking, and offering paid webinars and workshops.
• Use investigative skills to identify prospective contacts and develop compelling messages to inspire interest.
• Nurture and maintain partner relationships through strong onboarding practices, educational support, delivering impact reporting, and developing stakeholder awareness.
• Identify potential sponsorship ideas that meet the needs and impact goals of existing partners, referring high-potential sponsors to the Corporate & Community Relations Manager.
• Contribute to establishing a strong reputation in communities and helping those in need of financial support learn about available resources.

Bilingual Community Development Specialist

• Handle incoming calls and online inquiries from clients seeking assistance with their finances.
• Provide empathetic support and actively listen to clients' concerns to offer appropriate resources and guidance.
• Collaborate with Credit Counsellors and other resources when necessary to assist clients effectively.
• Manage administrative tasks to support clients during their financial journey with CCS.
• Reach out to clients who have requested contact to navigate the intake process.

Community Development Specialist

Client Care Specialist

Bilingual Community Development Specialist

Bilingual Client Care Specialist, Eastern Time Zone