Credit Control, LLC.

General

• Handle inbound and outbound calls for past-due accounts.
• Keeping track of all accounts in your route
• Negotiate outstanding debts.
• Planning a course of action to recover outstanding payments.
• Handle questions and complaints.
• Adhere to all local, state, and federal laws governing the debt collection industry.

Debt Collection Agent

Legal Assistant

• Provide administrative assistance to the Director of Litigation and the Litigation Support Manager
• Document incoming threats, suits, and complaints on the departmental tracker and shared calendar
• Request underlying media internally and externally, as directed
• Demonstrate user proficiency with Microsoft Access to create and update database records with consumer and complaint information
• Maintain and update the vendor audit calendar to reflect audit cycles and evidentiary document requests
• Receive and process update requests to/from clients, as needed
• Request reports from internal departments to complete quarterly licensing reports and complete in-state portals
• Document license renewals and provide the requested deliverables
• Distribute updated license renewal documents for physical and digital license frames
• Complete license requests for client audits
• Assist with the processing of Attorney General complaints and other regulatory matters
• Draft responses to regulatory complaints for review
• Assist with document production for internal and external audit requests
• Review audit documentation in conjunction with ad hoc and annual vendor audits
• Update legal fee and expense tracker in Excel
• Update internal databases with consumer demographic information
• Pull and refine custom reports using Excel and/or Access

Debt Collection Agent

Litigation Support Assistant