Sales Support Specialist – Telecom, Mobility
AppDirect
Customer Support Specialist, E-commerce
Creatunity
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- - Responding to inquiries and complaints from customers by phone, email, or live chat
- - Providing prompt, courteous, and professional service to all clients
- - Troubleshooting technical issues and escalating complex problems to the appropriate department
- - Maintaining accurate records of all client interactions and transactions
- - Working closely with other members of the customer support team to ensure that all issues are resolved in a timely and efficient manner
- - Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
- - Knowledge of Filipino and English on Native Speaker level
- - Bachelor's degree in a related field (e.g. business, marketing, communication)
- - 2+ years of experience in a customer support role
- - Excellent communication skills, both written and verbal
- - Ability to work well under pressure in a fast-paced environment
- - Strong problem-solving skills and attention to detail
- - Experience using customer support software (e.g. Gorgias etc.)
Benefits
- - Independent Contractor Agreement
- - Monthly Performance Bonus
- - Health Insurance Reimbursement
- - WFH Upgrade Allowance
- - 17 Days Paid Time-Off
- - 4 Company Wide Holidays
- - 6 Country Holidays
- - 100% Fully Remote
- - 9 AM-5 PM CST
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingrecord keepingproblem-solvingattention to detail
Soft skills
communication skillscourteous serviceteam collaborationability to work under pressurecustomer experience improvement
Certifications
Bachelor's degree
