Creatunity

Customer Support

• - Responding to inquiries and complaints from customers by phone, email, or live chat
• - Providing prompt, courteous, and professional service to all clients
• - Troubleshooting technical issues and escalating complex problems to the appropriate department
• - Maintaining accurate records of all client interactions and transactions
• - Working closely with other members of the customer support team to ensure that all issues are resolved in a timely and efficient manner
• - Identifying opportunities to improve the customer experience and communicating these to the team

Customer Support Specialist, E-commerce

Ecommerce

• Creatunity LLC is a growing D2C e-commerce company dedicated to delivering high-quality products and an exceptional customer experience.
• Oversee and manage the supply chain operations from procurement to delivery.
• Optimize supply chain processes to reduce costs and improve efficiency while ensuring the highest quality standards are met.
• Design, implement, and continuously improve supply chain strategies that align with our D2C model.
• Manage demand forecasting, inventory planning, procurement, and replenishment.
• Develop and maintain strong relationships with suppliers and logistics providers and negotiate contracts to secure favorable terms.
• Oversee 3PL operations, ensuring quality, accuracy, and on-time delivery.
• Identify and implement process improvements to drive efficiency and scalability.
• Monitor key KPIs: inventory turnover, fulfillment accuracy, shipping times, COGS, and customer satisfaction.
• Lead risk management and contingency planning.
• Collaborate with Finance on cost management and forecasting.
• Stay current on e-commerce trends, tools, and innovations to keep us ahead of the curve.
• Develop and implement supply chain strategies to enhance productivity and efficiency.
• Oversee inventory management processes to ensure optimal stock levels.
• Coordinate with logistics providers to ensure timely delivery of products.
• Analyze supply chain performance data and implement improvements where needed.
• Collaborate with cross-functional teams to ensure alignment and smooth operations.
• Monitor industry trends and best practices to stay competitive in the market.

Supply Chain Manager, D2C E-Commerce

Sales

• Manage and mentor a team of phone sales representatives, providing training and guidance to help them meet their sales targets.
• Develop and implement effective sales strategies and processes that align with our business goals.
• Analyze performance metrics to identify areas for improvement and enhance the sales process.
• Oversee daily operations of the phone sales department, ensuring that representatives provide outstanding customer service.
• Conduct regular sales meetings, coaching sessions, and performance reviews with team members.
• Collaborate closely with the marketing team to align messaging and promotions with sales efforts.
• Handle escalation and resolution of customer inquiries and complaints.
• Prepare and present sales forecasts, reports, and analyses to senior management.
• Stay updated on industry trends, competitors, and emerging business opportunities.

Phone Sales Manager, D2C

Call Center Representative

Call Centre / Phone Sales Manager, D2C

• Creatunity LLC is seeking a dynamic and results-oriented Phone Sales Manager to join our vibrant team! In this key role, you will drive our phone sales initiatives, increase customer engagement, and lead a passionate sales team to achieve outstanding results.
• Responsibilities
• Manage and mentor a team of phone sales representatives, providing training and guidance to help them meet their sales targets.
• Develop and implement effective sales strategies and processes that align with our business goals.
• Analyze performance metrics to identify areas for improvement and enhance the sales process.
• Oversee daily operations of the phone sales department, ensuring that representatives provide outstanding customer service.
• Conduct regular sales meetings, coaching sessions, and performance reviews with team members.
• Collaborate closely with the marketing team to align messaging and promotions with sales efforts.
• Handle escalation and resolution of customer inquiries and complaints.
• Prepare and present sales forecasts, reports, and analyses to senior management.
• Stay updated on industry trends, competitors, and emerging business opportunities.

Phone Sales Manager

• Design, implement, and continuously improve supply chain strategies that align with our D2C model
• Manage demand forecasting, inventory planning, procurement, and replenishment
• Develop and maintain strong relationships with suppliers and logistics providers and negotiate contracts to secure favorable terms
• Oversee 3PL operations, ensuring quality, accuracy, and on-time delivery
• Identify and implement process improvements to drive efficiency and scalability
• Monitor key KPIs: inventory turnover, fulfillment accuracy, shipping times, COGS, and customer satisfaction
• Lead risk management and contingency planning
• Collaborate with Finance on cost management and forecasting
• Stay current on e-commerce trends, tools, and innovations to keep us ahead of the curve
• Develop and implement supply chain strategies to enhance productivity and efficiency
• Oversee inventory management processes to ensure optimal stock levels
• Coordinate with logistics providers to ensure timely delivery of products
• Analyze supply chain performance data and implement improvements where needed
• Collaborate with cross-functional teams to ensure alignment and smooth operations
• Monitor industry trends and best practices to stay competitive in the market

Customer Support Specialist, E-commerce

Supply Chain Manager, D2C E-Commerce

Phone Sales Manager, D2C

Call Centre / Phone Sales Manager, D2C

Phone Sales Manager

Supply Chain Manager, D2C E-Commerce Expertise Required