Lead, mentor, and scale a high-performing team of customer-facing software engineers and solution architects.
Set technical and delivery standards for custom solution development across enterprise engagements.
Foster a culture of technical excellence, customer empathy, accountability, and continuous improvement.
Partner with recruiting to attract top-tier engineering and solutions talent.
Act as a senior technical leader and trusted advisor for enterprise customers, including C-suite and VP-level stakeholders.
Lead executive-level discovery, solution design, and technical validation sessions.
Present and demo product capabilities, custom solutions, and technical roadmaps with confidence and clarity.
Ensure customer solutions are scalable, secure, and aligned with long-term platform strategy.
Oversee the design and delivery of full-stack custom solutions, including APIs and integrations, backend services and data pipelines, databases and data models, frontend and UI/UX experiences.
Guide teams in translating customer business requirements into robust technical architectures.
Ensure on-time, high-quality delivery across multiple concurrent enterprise engagements.
Partner closely with Sales, Customer Success, and Product to scope, price, and sell professional services and custom solutions.
Support pre-sales activities including technical discovery, solutioning, and services scoping.
Balance customer customization with platform scalability and product roadmap alignment.
Contribute to the evolution of services offerings, packaging, and go-to-market strategy.
Collaborate with Product Management to influence roadmap priorities based on enterprise customer needs.
Work with core Engineering teams to align on architectural standards, security, and platform extensibility.
Partner with Strategic Services leadership to define success metrics, utilization targets, and customer impact.

Requirements

8+ years of experience across a combination of:
Customer-facing technical roles (solutions engineering, professional services, technical consulting)
Engineering and/or product management roles
Proven experience leading and scaling teams of senior engineers in a customer-facing environment.
Demonstrated ability to design and deliver complex, full-stack software solutions.
Strong executive presence with the ability to influence and communicate effectively with senior customer and internal stakeholders.
Hands-on experience with modern full-stack architectures, including:
REST and/or GraphQL APIs
Backend services and microservices
Relational and/or NoSQL databases
Frontend frameworks and UI/UX best practices
Strong understanding of SaaS platforms, integrations, and enterprise-grade security and scalability requirements.
Proven ability to support the sale of software and professional services.
Strong storytelling and demo skills, with the ability to translate technical concepts into business value.

Benefits

People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

full-stack software solutionsREST APIsGraphQL APIsbackend servicesmicroservicesrelational databasesNoSQL databasesfrontend frameworksUI/UX best practicesSaaS platforms

Soft Skills

leadershipmentoringcustomer empathyaccountabilitycontinuous improvementexecutive presenceinfluencecommunicationstorytellingdemo skills