Creatio

Insurance

• Own and manage the Delivery Assurance direction within the Center of Delivery Excellence
• Define and continuously improve delivery standards and governance across all projects
• Ensure a consistent delivery approach across different project types and execution models
• Lead and develop teams of: Delivery Assurance Leads, Business Architects, Technical Architects
• Set clear roles, responsibilities, and collaboration models across teams
• Support professional growth and performance management
• Design and maintain unified delivery processes for: internal delivery, partner-led delivery, hybrid delivery models
• Establish delivery controls, escalation paths, and quality checkpoints
• Drive risk, issue, and dependency management practices
• Oversee complex and high-risk projects
• Support critical client situations and escalations
• Align delivery execution with business, sales, and partner teams
• Identify delivery risks early and drive mitigation actions
• Contribute to delivery strategy, resource planning, and engagement models
• Support the continuous improvement of delivery maturity

Head of Delivery Assurance

Customer Success Manager

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the LATAM region.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.
• Maintain a higher than industry average NPS score.

Enterprise Customer Success Manager

Financial Planning and Analysis

• Analyze Finance & HR Operations processes, including: accounting, billing, invoicing, payroll, bonuses, accruals, budgeting and cost allocation, financial and management reporting
• Document AS-IS / TO-BE processes and identify automation opportunities
• Prepare business requirements, user stories, and functional specifications
• Work with financial systems (at analyst level), such as: 1C: Accounting / 1C: Enterprise, Sage (Intacct, X3), Workday (Adaptive, Finance / HCM)
• Participate in the analysis and documentation of integrations between: finance systems, HR systems, internal platforms / CRM
• Support UAT, releases, and post-go-live activities
• Work closely with: Finance teams, HR Operations, Internal Development and Platform teams
• Translate business needs into clear and structured system requirements
• Support change management and user adoption

Finance Business System Analyst

Account Manager

• Building strong partner relationships, serving as a trusted advisor to facilitate the growth of the partnership with GSI partners, and as an important point of contact for partners’ day-to-day needs
• Using strategic thinking and relationship management to drive growth from existing partners and discover upsell opportunities
• Managing renewals of annual agreements
• Performing quarterly business reviews both onsite and remotely
• Delivering satisfied partner relationships that result in references, case studies, and renewals
• Conducting regularly scheduled partner check-in calls to determine how to maximize client satisfaction
• Lead generation process
• Lead the qualification process with the partner
• Sales strategy discussion
• Meeting confirmation and participation with a client
• Tight collaboration with the sales team for the fastest progress
• Deep search in social media and identify/contact potential partners for new business opportunities
• Acquire new target partners and supervise the onboarding provision

Senior Partner Account Manager, GSI Americas

Scrum Master

• Establish and improve transparent workflows, Agile routines, and team operating practices
• Enable cross-team and cross-department collaboration, aligning team goals with strategy
• Identify risks and remove impediments to maximize value delivery
• Coach teams and individuals, providing feedback and supporting motivation and maturity
• Facilitate critical sessions when needed and promote distributed facilitation
• Drive continuous improvement, eliminate waste, and increase performance and effectiveness
• Support org-wide change initiatives and transform teams toward autonomy; mentor internal leaders

Agile Coach

Full-stack Engineer

• Design, implement, test, and debug back-end and front-end functionality.
• Develop Web APIs, Angular components, and Creatio configurations.
• Create unit, integration, and E2E tests.
• Collaborate with product owners, business analysts, architects, and support teams.
• Participate in Scrum activities and product goal implementation.
• Support complex customer cases and ensure faultless platform operation.

Full-Stack Developer – Platform Team

Product Manager

• Collection and elaboration of business requirements from customers, partners, external community, and internal users.
• Organization and prioritization of requirements in the company's information resources.
• Definition and defense of concepts: this includes grouping and detailing business requirements, developing a strategy for market introduction, creating mockups, collaborating on UX and UI design (in conjunction with UI designers), producing presentation materials, drafting user stories, and assigning tasks to technical writers to elaborate on the functionality within both internal and public-facing company resources.
• Conducting market research: this involves competitor analysis, seeking and assessing potential integration solutions, and reviewing reports from global analytical agencies like Forrester and Gartner.
• Leading SCRUM activities with development teams: this includes Kick-off presentations, Refinement, Planning, Review, and Retrospective sessions.
• Collaborating with the Scrum Master to enhance team efficiency, as well as establishing and monitoring team metrics.
• Offering consultations for internal staff, customers, and partners on system adjustments to meet business requirements.
• Implementing product functionality using the platform's No-code tools.
• Organizing and conducting training sessions for company employees on the features of new releases.

Product Owner – Core Team

• Collection and elaboration of business requirements from customers, partners, the external community, and internal users.
• Organization and prioritization of requirements in the company's information resources.
• Definition and defense of concepts: this includes grouping and detailing business requirements, developing a strategy for market introduction, creating mockups, collaborating on UX and UI design (in conjunction with UI designers), producing presentation materials, drafting user stories, and assigning tasks to technical writers to elaborate on the functionality within both internal and public-facing company resources.
• Conducting market research: this involves competitor analysis, seeking and assessing potential integration solutions, and reviewing reports from global analytical agencies like Forrester and Gartner.
• Leading SCRUM activities with development teams: this includes Kick-off presentations, Refinement, Planning, Review, and Retrospective sessions.
• Collaborating with the Scrum Master to enhance team efficiency, as well as establishing and monitoring team metrics.
• Offering consultations for internal staff, customers, and partners on system adjustments to meet business requirements.
• Implementing product functionality using the platform's No-code tools.
• Organizing and conducting training sessions for company employees on the features of new releases.

Product Owner, Core Team

Support Engineer

• Monitor the team’s support queue and proactively take cases into work
• Analyze and diagnose incoming technical and functional issues
• Resolve user cases related to Creatio product functionality
• Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior
• Provide clear algorithms and recommendations for implementing additional business logic
• Identify product issues and collaborate with development teams by submitting detailed bug reports
• Keep users informed about case progress and resolution status
• Handle escalations and complex customer situations
• Collect and process feedback related to resolved cases
• Communicate with users via phone and email in a clear and professional manner
• Provide telephone consultations on Creatio products and related services
• Conduct remote sessions to support issue investigation and resolution
• Create, update, and maintain knowledge base articles
• Contribute to troubleshooting guides and technical documentation
• Provide feedback and improvement suggestions to the Academy team
• Analyze recurring issues and customer feedback to identify underlying problems
• Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes

Creatio

Head of Delivery Assurance

Enterprise Customer Success Manager

Finance Business System Analyst

Senior Partner Account Manager, GSI Americas

Agile Coach

Full-Stack Developer – Platform Team

Product Owner – Core Team

Product Owner, Core Team

Agile Coach

Support Analyst

Support Analyst