Crash Champions

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assists painter in pre-paint blending needs.
• Works with paint team to assist in keeping vehicle on track for scheduled delivery time.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax the finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment, using solvents, wire brushes, and cloths for cleaning duties.

Paint Prepper

Technician

• Details and cleans vehicle for customer delivery.
• Performs pre-wash on vehicle.
• Provides general maintenance to shop grounds.

Detail Technician

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

Auto Body Technician

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Collision Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Customer Service Representative

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
• Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
• Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

Collision General Manager

Field Engineer

• Supporting regional Operations teams in the collection and resolution of outstanding Accounts Receivable.
• Partnering directly with field leadership and shops to drive timely collections, resolve payment barriers, and ensure tickets and AR issues are worked accurately and efficiently.
• Focusing on aging AR, payment resolution, and operational support through a high level of communication, ownership, and problem-solving.
• Conducting detailed payment research to identify payment status, discrepancies, and root causes of non-payment, including reviewing remittances, carrier portals, and internal systems.
• Researching and resolving payment discrepancies to ensure accurate application and timely collection.
• Working and resolving inbound tickets by researching issues, identifying root causes, and providing clear, actionable responses to Operations.
• Reviewing repair orders, estimates, and remittances to ensure files are accurate, complete, and meet carrier requirements for final billing and payment.
• Identifying trends and root causes impacting AR performance and escalating or recommending solutions as needed.

Accounts Receivable Specialist

Security Operations

• Implement technical systems and monitor them for unusual and suspicious activity across a wide range of products.
• Perform “on call” rotation for investigating alerts escalated by the MDR provider, other IT teams, or security tool alerts.
• Assist with articulating security configuration standards for systems and business applications.
• Participate in technical and non-technical projects requiring information security oversight and to ensure policies, procedures and standards are met.
• Serve by aiding in incident response (IR) with the IR and security operations center (SOC) teams.
• Interface with internal and external auditors, along with Compliance team members, for risk assessments as necessary, while providing information requested in a timely manner.
• Recommend new security solutions as well as effective improvements to existing security controls that do not negatively impact business innovation.
• Serve as a liaison for the security team.
• Provide weekly reports to leadership to account for project updates, along with other misc. updates regarding the Security Operations.
• Perform other duties as assigned.

Paint Prepper

Detail Technician

Detail Technician

Detail Technician

Auto Body Technician

Collision Estimator

Paint Prepper

Detail Technician

Collision Estimator

Collision Estimator

Customer Service Representative

Customer Service Representative

Collision General Manager

Accounts Receivable Specialist

Security Operations Analyst