Crash Champions

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure shop throughput, production quality, and efficiency
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed
• Ensure repairs meet Crash Champions and I-CAR quality standards, estimates are billed accurately, and back-of-shop PPE protocol is followed
• Complete shop payroll and staffing processes, enforce punch-in/out and flag-hour guidelines, and manage staff PTO, vacation, or leave
• Communicate with Body Technicians, Collision Estimators, and Parts Managers to manage daily production flow and meet delivery requirements
• Write DRP-compliant estimates after full disassembly and damage discovery, update Collision Estimator estimates, and lock final estimates as needed
• Interview and hire candidates, and provide individual teammate coaching, feedback, and growth support

Collision Center General Manager

Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace parts based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle components and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including addressing unusual problems or questions and explaining procedures

Auto Body Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace parts considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures

Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process quality control
• Keep customers informed and updated on vehicle status
• Provide the best possible customer experience
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

Collision Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process QC
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

Art Director

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and communicate status updates to vendors
• Update the Repair Planner accordingly
• Receive and mirror match delivered parts to repair orders
• Ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for damage within two hours of expected drop off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager about optimization as needed
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep up on laws and regulations related to parts installation
• Mentor and direct the activities of the Parts Assistant, if applicable

Parts Manager

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

Detail Technician

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process quality control
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

Associate

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.
• Greeting customers by phone or in-person.

Associate Service Advisor

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assists painter in pre-paint blending needs.
• Works with paint team to assist in keeping vehicle on track for scheduled delivery time.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax the finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment, using solvents, wire brushes, and cloths for cleaning duties.

Paint Prepper

• Assist lead body tech with 100% tear down
• Remove damaged components and assist in evaluation of damages
• Assist with installation of new parts
• Organize parts for repair orders
• Assist with light body work

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.