Associate Service Advisor

Crash Champions

Associate Service Advisor optimizing vehicle repair estimates while educating customers at Crash Champions. Ensuring comprehensive repair process understanding and achieving profit benchmarks.

Posted 7/30/2026full-timeHuntingdon Valley • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing accurate repair estimates and educating customers on vehicle repair processes, insurance procedures, and safety standards. Committed to achieving organizational profit benchmarks and KPI goals through effective communication and customer service.

Highest-signal resume keywords

Repair Estimate DevelopmentCustomer EducationKPI AchievementI-CAR CertificationTotal Loss Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Repair EstimationTotal Loss AdministrationInsurance ProceduresRepair TechniquesKPI Tracking

Soft Skills

Customer ServiceProfessional AppearanceAmbitionCommunicationTime Management

Tools & Technologies

CYOU

Certifications & Qualifications

I-CAR Certification

Industry Keywords

Vehicle RepairDRP PartnershipsCustomer RightsSafety Standards

About the role

Key responsibilities & impact

Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
Finalizing total loss administration.
Providing personal, trusted service by reviewing the comprehensive repair process with customers.
Greeting customers by phone or in-person.

Requirements

What you’ll need

Arrive every day, on time, ready to learn
Commit to 7-9 months for program completion
Maintain a professional appearance
Be ambitious
Observe all areas of the location and ask questions
Attend calls
Complete all required training including assignments in CYOU and I-CAR
Complete tracker once per week through the end of Stage 2
Write as many estimates as possible

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays