CCaaS Platform Engineer
Crükus Virtual Staffing
contract
Posted on:
Location Type: Remote
Location: India
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Salary
💰 $2,000 - $3,000 per month
About the role
- Implement and configure Five9 contact center environments
- Build and maintain IVRs, ACD routing, queues, skills, and agent configurations
- Configure inbound and outbound campaigns and dialing logic
- Manage users, roles, permissions, and tenant settings
- Support CRM and third party integrations, including testing and troubleshooting
- Participate in go live activities and post deployment stabilization
- Provide operational and managed services support for active client environments
- Troubleshoot platform issues and escalate when needed
- Maintain technical documentation and configuration records
Requirements
- Two to three years of hands on experience implementing or supporting Five9
- Strong understanding of contact center concepts such as ACD, IVR, and call routing
- Experience in a technical delivery or support role for CCaaS platforms
- Comfortable working with configurations, system settings, and troubleshooting
- Strong communication and documentation skills
- Ability to manage multiple client environments in parallel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Five9IVRACDcall routingCRM integrationstroubleshootingconfiguration managementdialing logiccampaign managementtechnical documentation
Soft skills
communicationdocumentationmultitasking