Crükus Virtual Staffing

Administrative Assistant

• Manage daily operations, internal projects, deadlines, and team deliverables.
• Maintain project boards, SOPs, and operational systems to improve efficiency.
• Support team accountability through meetings, follow-ups, and task tracking.
• Assist with client onboarding/offboarding, scheduling, calendar management, inbox, and Slack coordination.
• Track KPIs, team performance, and operational metrics.
• Identify process improvements and automation opportunities.
• Support social media management, including Canva designs (around 20 posts/month), captions, scheduling, and blog uploads through WordPress.
• Provide LinkedIn, networking, outreach, and CRM support.
• Maintain accurate CRM records, manage follow-ups, and support lead nurturing.
• Handle additional administrative tasks as needed.

Operations, Admin Assistant

• CRM Management via HubSpot
• Review HubSpot automations
• Organize workflows and system setup
• Handle internal communication and coordination inside HubSpot
• Provide administrative assistant support
• Manage and organize documents
• Schedule Zoom meetings and take notes
• Coordinate with clients professionally
• Provide basic social media support
• Use Google and Microsoft 365 tools as needed

Virtual Assistant – CRM, Administrative Support

Solutions Engineer

• Lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client
• Serve as the technical authority on the Genesys Cloud platform
• Own the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations
• Translate complex business and operational requirements into scalable, resilient contact center architectures
• Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming
• Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations
• Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers
• Produce architecture diagrams, integration specifications, and reference documentation

Senior Genesys Cloud CX Solution Architect

Platform Engineer

• Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale
• Lead end-to-end platform implementations, migrations, and major upgrades
• Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows
• Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)
• Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders
• Drive platform governance, security configurations, user provisioning, and access management
• Lead troubleshooting of critical incidents and platform outages with urgency and precision
• Develop architectural documentation, technical runbooks, SOPs, and integration specs
• Provide technical mentorship and guidance to junior engineers and platform administrators
• Collaborate with business stakeholders to translate complex requirements into scalable platform solutions
• Own reporting, analytics, and WFM/QM module configuration as needed
• Participate in change management, release planning, and Agile/ITIL delivery processes

Operations, Admin Assistant

Virtual Assistant – CRM, Administrative Support

Senior Genesys Cloud CX Solution Architect

NICE Platform Engineer