Crükus Virtual Staffing

Call Center Representative

• Act as a strategic advisor on Epic capabilities in CX and contact center context
• Provide guidance on Epic workflows and patient engagement tools
• Advise on data flows and integrations (FHIR, Epic App Orchard APIs)
• Help define CCaaS and AI platform integration with Epic
• Translate technical constraints into actionable insights for stakeholders
• Collaborate with CX consultants, engineers, and client stakeholders

Epic EHR Subject Matter Expert, Healthcare CX & Contact Center Transformation

Content Creator

• Edit and optimize TikTok videos using CapCut, Adobe Premiere Pro, and TikTok’s native tools.
• Work efficiently to manage multiple projects and meet deadlines.
• Create graphics using Canva to enhance videos.
• Collaborate with the team and client on video content and design.
• Edit videos on mobile devices when necessary.

Backend Engineer

• Design, develop, and maintain backend systems using PHP frameworks including Laravel, CodeIgniter, and WordPress.
• Lead AI integrations into web applications, including APIs from platforms such as OpenAI, Anthropic, Bland, Retell, ElevenLabs, and similar services.
• Implement and optimize voice based AI applications, ensuring smooth functionality, performance, and user experience.
• Collaborate with cross functional teams to define architecture, data flow, and AI implementation strategies.
• Customize and maintain CMS platforms including WordPress and Drupal as required by project scope.
• Develop secure, scalable RESTful APIs and ensure best practices in authentication, validation, and performance optimization.
• Troubleshoot, debug, and enhance existing applications.
• Participate in technical discussions with client stakeholders, clearly explaining solutions and technical considerations in English.

Epic EHR Subject Matter Expert, Healthcare CX & Contact Center Transformation

Content Creator

Senior PHP Developer – AI Integration Focus