Senior Genesys Cloud CX Solution Architect

Crükus Virtual Staffing

Senior Genesys Cloud CX Solution Architect for Condado, leading high-impact implementations and architecture design. Collaborate with elite engineers on complex CCaaS solutions for enterprise clients.

Posted 6/8/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

Tech Stack

Tools & technologies

Amazon RedshiftAWSCloud

About the role

Key responsibilities & impact

Lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client
Serve as the technical authority on the Genesys Cloud platform
Own the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations
Translate complex business and operational requirements into scalable, resilient contact center architectures
Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming
Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations
Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers
Produce architecture diagrams, integration specifications, and reference documentation

Requirements

What you’ll need

7+ years in contact center / CCaaS solution architecture
4+ years hands-on Genesys Cloud (PureCloud) experience
Deep expertise across the Genesys Cloud platform including Architect (flows), routing, IVR, outbound dialer, reporting/analytics, WFM
Strong working knowledge of the Genesys Cloud Platform API, Analytics API, and Notification Service
Hands-on experience streaming Genesys Cloud data to external systems via AWS EventBridge, Lambda, S3, and/or data warehouse targets such as Redshift
Architectural experience with outbound dialer event structures and dial attempt data extraction
Strong understanding of SIP, telephony infrastructure, and cloud contact center fundamentals
Proven ability to lead client-facing technical conversations and align executive and non-technical stakeholders
Experience delivering Genesys Cloud solutions in Fortune 500 / enterprise-scale environments.

Benefits

Comp & perks

Condado is a specialized technology staffing and professional services firm
Opportunity to lead high-impact Genesys Cloud CX implementation
Work with elite engineers and architects
Involvement in complex CCaaS and enterprise technology engagements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Genesys CloudIVRoutbound dialerreportinganalyticsGenesys Cloud APIAnalytics APIAWS EventBridgeAWS LambdaRedshift

Soft Skills

leadershiptechnical authorityclient-facing communicationstakeholder alignmenttroubleshooting