Zoom CX Consultant
Crükus Virtual Staffing
contract
Posted on:
Location Type: Remote
Location: India
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Salary
💰 $2,000 - $3,000 per month
About the role
- Work with clients to understand contact center requirements and operational goals
- Translate business needs into Zoom Contact Center configurations
- Configure queues, routing logic, IVRs, and agent workflows in Zoom CX
- Advise clients on best practices for agent experience and CX operations
- Support user onboarding, training, and adoption activities
- Participate in go live planning and post launch support
- Collaborate with platform engineers on integrations and advanced configurations
- Document requirements, configurations, and process changes
Requirements
- Two to three years of experience working with Zoom Contact Center or Zoom Phone in a CX context
- Strong understanding of contact center operations and agent workflows
- Experience working in a client facing or consulting role
- Ability to translate business requirements into platform configurations
- Strong communication, facilitation, and documentation skills
- Comfortable working with US based clients in a remote environment
- English proficiency required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Zoom Contact CenterZoom PhoneIVR configurationqueue configurationrouting logicagent workflowsplatform configurationsuser onboardingtrainingdocumentation
Soft skills
communicationfacilitationdocumentationclient facingconsultingcollaborationproblem solvingadaptabilitytraining skillssupport skills