CPI Card Group

Vice President

• Own the end-to-end strategy, delivery, and support for corporate platforms including ERP, HCM, CRM, DATA and other core applications.
• Partner with Finance, HR, Legal, Marketing and other business leaders to create a multi-year application roadmap that prioritizes business outcomes, user experience, and ROI.
• Modernize legacy platforms and evaluate new solutions to improve operational efficiency, scalability, and compliance.
• Oversee successful selection, implementation, and integration of enterprise platforms aligned with company goals.
• Build and scale a high-performing data and analytics team.
• Develop and implement a future-ready cloud-based data lake and data architecture to support enterprise reporting, advanced analytics, and AI/ML initiatives.
• Collaborate with business units to define KPIs, self-service capabilities, and dashboards that enable data-driven decision-making.
• Establish robust data governance and quality practices.
• Own the vision, strategy, and execution of CPI’s customer experience across all touchpoints.
• Build and launch a modernized Customer Portal that consolidates ordering, job status, production visibility, reporting, compliance documents, analytics, and support interactions.
• Work closely with Sales, Product, Operations, and Customer Experience teams to design a portal that simplifies customer engagement and reduces manual dependencies.

VP, Business Technology, Data

Support Engineer

• Technical Support – Tier I will be the initial point of contact for customers using our SaaS Instant Issuance Solution.
• Responsible for providing excellent customer service, building and maintaining strong customer relationships, and becoming an expert on the technical challenges, requirements, and solutions of our product.
• Provide excellent customer service on the phone, in-person and via email to customers and clients utilizing our products and services.
• Meet expected SLAs by meeting the expected call pick-up and call resolution times on the inbound call queue.
• Provide daily assistance to existing clients by being primary contact for technical support by answering technical questions, troubleshooting, and educate clients on our products and services.
• Act as an empowered liaison between the company’s external clients and internal customers (Graphic Design, Information Technology, Printing, and Fulfillment) to provide exceptional service to clients.
• Communicate effectively to clients, department head via written and verbal reports.
• Monitor ongoing customer issues and open tickets to ensure resolution.
• Assist in deployment to customers.
• Provide technical training and support to customers.
• Develop technical support and training tools that increase system usability and both technical and end-user documentation.
• Identify the needs of customers, resolve issues, and provide solutions.
• Assist in user profile setup inventory look up and card stock balance issues.
• Maintain expertise on company policies and the website for FAQs or policy related answers.
• Maintain thorough ticket logs of conversations with the customer.
• Write and submit escalations when issue is not resolved in a timely manner.
• Following established procedures, and reporting newly discovered issues.
• Enhances organization reputation by accepting ownership of unresolved issues/upset clients, exploring opportunities to add value to job accomplishments.

Tier 1 Technical Support Specialist

Business Operations

• Conduct SOX IT/business process control testing to assess design and effectiveness of controls.
• Document IT/business processes through narratives and process flowcharts.
• Utilize, upload data and files, extract reports and create dashboards from electronic workpapers and the audit and SOX management software.
• Use problem solving and critical thinking skills to identify internal control deficiencies, evaluate their risk implications, and draw the appropriate conclusions.
• Working at the direction of internal auditors, perform fieldwork to support the completion of audits and projects.
• Strong written, verbal, interpersonal, and organizational communication skills with the ability to communicate effectively at any level.
• Analytical thinking and ability to apply basic accounting and controls principles.
• Experience or strong interest in data science and creating data visualizations.
• Exposure to or ability to quickly learn: process mapping and developing flowcharts.
• Governance, risk and compliance (“GRC”) software.
• Pivot tables, databases and intermediate formulas.
• Ability to maintain the integrity of confidential information.
• Ability to work collaboratively with other staff members, solve problems, and meet deadlines.
• Meticulous attention to detail.

Internal Audit Intern, Accounting/Business Process

Full-stack Engineer

• Supports the organization’s Software Development efforts that build new software functionality, enable effective system integrations, improve system security and enhance existing software application performance and capability.
• The Developer II is responsible for designing, coding, documenting, testing and debugging code across a number of end user/business applications.
• May also be involved in requirements gathering and documentation as well as leading smaller projects.
• The role utilizes multiple lower-level and object-oriented programming languages and working with complex relational databases.
• The role typically works on both routine and more complex issues, often requiring development of solutions that rely on past experience, thorough understanding of business objectives/requirements, the organization’s application environment and ability to effectively utilize a wide range of development tools/languages.

Software Developer II

Project Manager

• Lead and manage day-to-day execution of multiple projects within the payments and paytech domain, ensuring they are delivered on time, within budget, and to the highest standards.
• Collaborate with cross-functional teams, vendors, and stakeholders to ensure alignment and clear communication throughout the project lifecycle.
• Develop detailed project plans, timelines, and schedules.
• Coordinate resources and track project progress to ensure timely execution of all milestones and deliverables.
• Identify potential risks and issues early in the project, work proactively with the team to mitigate them, and escalate when necessary.
• Monitor project budgets and resource allocation to ensure projects stay within scope and financial constraints. Recommend adjustments as needed.
• Maintain clear and accurate project documentation, status reports, and meeting notes. Provide regular updates to leadership and stakeholders on project progress, risks, and deliverables.
• Continuously evaluate project processes and workflows to identify areas for improvement, ensuring better efficiency and outcomes on future projects.
• Ensure all project deliverables meet the required quality standards and align with both client expectations and internal requirements.
• Coordinate with internal teams, vendors, and partners to ensure effective communication, collaboration, and execution on project goals.
• Engage with clients when necessary to gather feedback, ensure project requirements are met, and strengthen relationships.

Cloud Engineer

• Design, architect, build, and maintain secure and scalable AWS infrastructure in a multi-account hybrid environment based on AWS Organizations practices.
• Develop and enforce cloud architecture standards, best practices, and governance policies.
• Implement and maintain infrastructure delivery pipelines to enable reliable and scalable cloud operations, collaborating with Software Engineering teams and leveraging AWS services.
• Automate infrastructure provisioning, configuration, and monitoring using tools like Terraform, and AWS Cloud native services.
• Collaborate with cross-functional teams including DevOps, Security, and Software Engineering teams to ensure cloud solutions meet business and compliance requirements.
• Monitor cloud environments for performance, cost optimization, and security compliance.
• Provide technical leadership and mentorship to junior engineers.
• Participate in incident response and root cause analysis for cloud-related issues.
• Stay current with AWS services and industry trends to drive continuous improvement.
• Share 7x24 rotational responsibilities for On-Call support.
• Work with the Security and Compliance teams regarding risk mitigation.

AWS Cloud Engineer – Architect

Recruitment

• Lead full cycle recruiting and on-boarding for a growing manufacturing business.
• Work closely with hiring managers to bring top talent to CPI Card Group through recruiting active and passive candidates.
• Source, interview, and fill non-exempt positions.
• Develop new strategies and programs to attract candidates while building relationships with hiring managers and HR partners.
• Build a sourcing pipeline of candidates for the site’s non-exempt roles through job boards, passive searches, employee referrals, and community events.
• Conduct resume reviews, video interviews, phone screens and in-person interviews for site’s exempt and non-exempt roles.
• Lead on-boarding activities for new hires and conducts new hire orientation; ensures timely hand-offs to hiring manager and solicits feedback on the on-boarding process.
• Achieve time to fill metrics, new hire retention, and leader satisfaction feedback surveys.

Talent Acquisition Specialist

Financial Planning and Analysis

• Lead the monthly management reporting process by coordinating with business leaders to gather, consolidate, and analyze financial data.
• Support the development of annual budgets, rolling forecasts, and long-term financial plans, with a particular focus on capital expenditures (Capex).
• Ensure the accurate and timely delivery of weekly, monthly, quarterly, and ad-hoc financial reports for internal stakeholders.
• Prepare and communicate variance analyses comparing actual results to budgets and forecasts, highlighting key drivers and trends.
• Evaluate proposed business initiatives, operational changes, and strategic opportunities to assess financial impact and provide actionable insights.
• Analyze key performance indicators (KPIs), trends, and metrics to support data-driven decision-making by leadership.
• Create clear and impactful presentations and reports to communicate financial findings to senior leadership.
• Collaborate with other FP&A team members on shared goals, special projects, and organizational priorities.
• Continuously identify opportunities for process optimization, automation, and value-added analysis to enhance business performance.
• Develop ad-hoc financial models and insights to support strategic initiatives and answer business questions.

Financial Analyst

• Serve as the initial point of contact for customers using CPI Card Group's SaaS Instant Issuance solution.
• Provide excellent customer service via phone, in-person and email.
• Meet SLAs for call pick-up and call resolution times on the inbound call queue.
• Primary contact for technical support: answer technical questions, troubleshoot, and educate clients on products and services.
• Act as liaison between external clients and internal teams (Graphic Design, Information Technology, Printing, Fulfillment).
• Communicate effectively to clients and department heads via written and verbal reports.
• Monitor ongoing customer issues and open tickets to ensure resolution; maintain thorough ticket logs.
• Assist in deployment to customers and in user profile setup, inventory lookup and card stock balance issues.
• Provide technical training and support to customers; develop technical support and training tools and documentation.
• Write and submit escalations when issues are not resolved in a timely manner; follow established procedures and report newly discovered issues.
• Accept ownership of unresolved issues/upset clients and explore opportunities to add value.