Cox Enterprises

Senior Fleet Client Services Specialist

Cox Enterprises

full-time

Posted on:

Location Type: Office

Location: Hendersonville • Ohio • Pennsylvania • United States

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Salary

💰 $22 - $33 per hour

Job Level

Senior

About the role

  • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
  • Timely and accurate documentation and notation in all Cox Fleet systems
  • Providing excellent customer service for all internal and external customer calls
  • Obtain customers' approval for all repairs and services to be performed
  • Proactively contact customers to schedule preventative maintenance at regular intervals
  • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts

Requirements

  • High School Diploma/GED and 5 years’ experience in a related field
  • Combination of any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience, or 7 years’ experience in a related field
  • Excellent verbal and written communication skills
  • Proven track record to collaborate cross-functionally
  • Strong Excel and data entry skills
  • Common knowledge of the trucking industry
Benefits
  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryExcel
Soft Skills
customer servicecommunicationcollaboration
Certifications
High School DiplomaGED