Cox Enterprises

Fleet Client Services Specialist II

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Cleveland • Ohio • United States

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Salary

💰 $18 - $27 per hour

About the role

  • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
  • Timely and accurate documentation and notation in all FSCA systems regarding each customer contact.
  • Providing excellent customer service for all internal and external customer calls.
  • Be professional and establish positive customer rapport.
  • Obtain customers approval for all repairs and services to be performed.
  • Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
  • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
  • Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
  • Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
  • Additional duties and special projects as assigned.

Requirements

  • High School Diploma/GED and 3 years’ experience in a related field.
  • The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
  • Excellent verbal and written communication skills.
  • Ability to effectively communicate at all levels of the organization.
  • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
  • Excellent organizational skills and the ability to balance a variety of tasks.
  • Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer).
  • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent problem-solving skills.
  • Highly organized with exceptional follow-through abilities.
  • To be employed in this role, you’ll need to clear a pre-employment drug test.
Benefits
  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
  • Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydocumentationcustomer servicedispatchingservice schedulingpreventative maintenancerepair approvalproblem-solvingorganizational skillsExcel
Soft Skills
verbal communicationwritten communicationcollaborationrelationship buildingindependenceteamworkorganizational abilityfollow-throughprofessionalismcustomer rapport
Certifications
High School DiplomaGED