Territory Business Manager – Neuromuscular
Takeda
Performance Manager
Cox Enterprises
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota, Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $80,500 - $120,700 per year
Job Level
Junior
About the role
- Build and maintain relationships with external clients and ensure client needs drive priorities and activities
- Own the client relationship and act as the client advocate internally across departments
- Protect the revenue stream and retain clients across assigned portfolio
- Identify customer interest in additional products, harvest accounts, and expand/upsell product functionality to increase revenue
- Collaborate with other Performance Managers to ensure seamless, consistent client experiences across multiple products
- Engage clients through onsite visits and virtual screen share engagements to increase product utilization and improve client business processes
- Work with 'at risk' clients to develop action plans to turn around and retain relationships
- Follow standard practices and procedures to identify barriers and core problems preventing clients from meeting objectives
- Apply problem-solving skills and strategic insight to accomplish client goals
- Monitor and analyze account performance and trends; adjust dealer expectations/goals/objectives to achieve results
- Closely monitor system 'red flags'/emergencies and take immediate action
- Improve existing processes & systems using conceptualizing, reasoning & interpretation during client engagement
- Maintain product knowledge including new releases or enhancements in area of responsibility
- All other duties as assigned.
Requirements
- Bachelor's degree in a related discipline and 4 years' experience in a related field (alternative combinations accepted: master’s +2 years; Ph.D. + up to 1 year; or 8 years' experience)
- At least 3 years’ experience in retail automotive sales, service, or management OR combined with experience working directly with dealerships; preferably in an advisory or account management capacity
- Direct experience desking deals in a retail automotive environment
- Working knowledge and experience in retail automotive and broad capabilities through software utilization
- Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
- Ability to effectively work with all levels at an automotive dealership or dealer group
- Ability to communicate in a way that retains audience engagement
- Exceptional listening skills and ability to detect problems/risks without being in a face-to-face situation; ability to ask open-ended questions
- Client focus and strong customer service skills/approach
- Persistent and proactive highly motivated self-starter passionate about client satisfaction
- Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures
- Desire to work in a highly collaborative atmosphere through remote technologies
- Ability and eagerness to learn complex technology and basic understanding of web-based systems
- Ability to travel potentially up to 50% (in-market, overnight or occasional weekends)
- To be employed in this role, you’ll need to clear a pre-employment drug test (no marijuana testing currently)
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;
- seven paid holidays throughout the calendar year;
- up to 160 hours of paid wellness annually for their own wellness or that of family members.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off including sick leave, parental leave, flexible vacation/wellness days, and/or PTO
- Annual incentive/commission target of $27,000.00
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementretail automotive salesdeal deskingproblem-solvingstrategic insightperformance monitoringprocess improvementclient engagementproduct knowledgesoftware utilization
Soft skills
client focuscustomer servicelistening skillscommunicationproactiveself-startercollaborationadaptabilityengagementmotivation
Certifications
Bachelor's degreeMaster's degreePh.D.
