COVU

Backend Engineer

• Design and implement Twilio-powered voice and messaging services (Voice, Programmable Messaging, Conversations, etc.)
• Build intelligent call flows, custom routing engines, and agent-assist tools
• Develop APIs and backend systems that support softphones, AI routing, and real-time context sharing
• Integrate with third-party AI platforms (e.g., Deepgram, Whisper) via streaming and webhooks
• Handle communication history, transcript storage, and PII-compliant data handling
• Support multi-channel engagement (voice, webchat, SMS, WhatsApp) through unified APIs and event bus
• Ensure observability, uptime, call quality, and scaling to support 100+ concurrent agents
• Collaborate with frontend, AI, and product teams to co-design end-to-end agent workflows

Staff Backend Engineer – Twilio Platform