COVU

Customer Support

• Manage and update customer policy information, assist with policy renewals, and handle carrier notices.
• Answer general inquiries and respond to customer needs with accurate and timely information.
• Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
• Update customer information and policy details in Salesforce, ensuring accurate and timely documentation.
• Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate.
• Work with cross-functional teams to resolve customer issues and improve service delivery.
• Ensure a CSAT return rate of 90% with an average score of 4.7.
• Be coachable and adaptable to changes in market conditions, processes, and service needs.

COVU

Service Support Specialist – Insurance, Spanish

Service Support Specialist – Insurance