COVU

Customer Support

• Respond to customer inquiries and assist with policy servicing
• Manage and update customer policy information
• Handle account management and billing inquiries
• Ensure accurate documentation in CRM/AMS platforms
• Handle 40-60 customer calls daily
• Collaborate with cross-functional teams to resolve customer issues
• Ensure a CSAT return rate of 90%

Service Support Specialist – Insurance, Spanish

Data Engineer

• Develop the Policy Journal
• Ensure Data Quality and Reliability
• Build the Foundational Analytics Platform
• Modernize Core ETL Processes
• Implement Data Quality Frameworks
• Collaborate and Contribute to Design

Senior Data Engineer

Financial Planning and Analysis

• Own capital strategy and planning
• Lead debt financing strategy and execution
• Build and own lender materials
• Support the CEO in equity fundraising
• Own liquidity planning, capital allocation
• Establish explicit capital deployment guardrails
• Build an FP&A function driving predictable performance
• Own unit economics, cohort and margin analysis
• Own the financial model for acquisitions
• Build acquisition performance systems
• Implement month-end close discipline
• Lead the annual financial audit end-to-end
• Build reporting that ties financial performance to workflows
• Be the CEO’s strategic partner on planning, risk, and capital allocation

Chief Financial Officer, AI-Native Insurance & Acquisitions Platform

• Develop the Policy Journal: Be a primary builder of our master data solution that unifies policy, commission, and accounting data.
• Ensure Data Quality and Reliability: Implement robust data quality checks and monitoring.
• Build the Foundational Analytics Platform: Implement and enhance our new analytics framework.
• Modernize Core ETL Processes: Refactor existing Java & SQL (PostgreSQL) based ETL system.
• Implement Data Quality Frameworks: Build and execute automated data validation frameworks.
• Collaborate and Contribute to Design: Partner with product managers and stakeholders to understand requirements.