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Service Support Specialist – Insurance, Spanish
COVUService Support Specialist at COVU assisting with customer inquiries and policy servicing. Remote role in the insurance sector focusing on customer satisfaction and case management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on communication, problem-solving, and adaptability in a fast-paced environment. Proficient in Salesforce and experienced in managing customer accounts, billing inquiries, and insurance policy servicing.
Highest-signal resume keywords
Fluent In SpanishCustomer Service SkillsSalesforce ProficiencyCall Center ExperiencePersonal And Commercial Lines Insurance Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementBilling InquiriesPolicy ServicingProblem-SolvingHigh Call Volume Management
Soft Skills
CommunicationAdaptabilitySelf-MotivationCoachable
Tools & Technologies
SalesforceEpicEzyLynxAMS360NowCertsAgency MatrixQQ CatalystHawkSoft
Industry Keywords
Customer Policy InformationPolicy RenewalsCarrier NoticesCSAT Return RateInsurance
About the role
Key responsibilities & impact- Manage and update customer policy information, assist with policy renewals, and handle carrier notices.
- Answer general inquiries and respond to customer needs with accurate and timely information.
- Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
- Update customer information and policy details in Salesforce, ensuring accurate and timely documentation.
- Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate.
- Work with cross-functional teams to resolve customer issues and improve service delivery.
- Ensure a CSAT return rate of 90% with an average score of 4.7.
- Be coachable and adaptable to changes in market conditions, processes, and service needs.
Requirements
What you’ll need- Fluent in Spanish (Required)
- Fluency in English is a strong plus.
- Strong customer service skills with a focus on communication and problem-solving.
- Ability to handle high call volumes and manage multiple cases simultaneously.
- Proficient in Salesforce or similar CRM/AMS platforms.
- Self-motivated with a sense of urgency and adaptability to changing market needs.
- Ability to work independently and be open to feedback and coaching.
- Call center or customer center experience preferred.
- Experience in using multiple AMS tools like Epic, EzyLynx, AMS360, NowCerts, Agency Matrix, QQ Catalyst, HawkSoft.
- Familiarity with billing, account management, and insurance policy servicing is a plus.
- Previous experience in Personal and Commercial Lines Insurance is a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account COVU Website LinkedIn All Job Openings 51 - 200 employees 🛡️ Insurance 💳 Fintech 🤖 Artificial Intelligence Insurance
- Fintech
- Artificial Intelligence COVU is a technology-driven company that focuses on servicing, managing, and growing property and casualty (P&C) insurance agencies. With over $22 million in Series A funding, COVU combines a team of U. S. -based licensed agents with advanced AI technology to streamline operational tasks, enhance customer communication, and support agency growth while ensuring full ownership retention for agency principals. By offering comprehensive management solutions, COVU empowers agencies to increase efficiency and profitability without compromising their operations or autonomy. Service Support Specialist – Insurance, Spanish 🔥 5 minutes ago 🇵🇭 Philippines – Remote 💵 $10k - $11k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Manage and update customer policy information, assist with policy renewals, and handle carrier notices.
- Answer general inquiries and respond to customer needs with accurate and timely information.
- Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
- Update customer information and policy details in Salesforce, ensuring accurate and timely documentation.
- Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate.
- Work with cross-functional teams to resolve customer issues and improve service delivery.
- Ensure a CSAT return rate of 90% with an average score of 4.7.
- Be coachable and adaptable to changes in market conditions, processes, and service needs. 🎯 Requirements
- Fluent in Spanish (Required)
- Fluency in English is a strong plus.
- Strong customer service skills with a focus on communication and problem-solving.
- Ability to handle high call volumes and manage multiple cases simultaneously.
- Proficient in Salesforce or similar CRM/AMS platforms.
- Self-motivated with a sense of urgency and adaptability to changing market needs.
- Ability to work independently and be open to feedback and coaching.
- Call center or customer center experience preferred.
- Experience in using multiple AMS tools like Epic, EzyLynx, AMS360, NowCerts, Agency Matrix, QQ Catalyst, HawkSoft.
- Familiarity with billing, account management, and insurance policy servicing is a plus.
- Previous experience in Personal and Commercial Lines Insurance is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 10 hours ago AVENIR COLLECTIVE 2 - 10 💄 Beauty 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings Customer Service Representative providing support and resolving inquiries for beauty and lifestyle brands at Avenir Collective. Collaborating with teams to enhance customer experience in a fully remote setting. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Representative 🔥 17 hours ago Wonderly 51 - 200 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Customer Support Representative in a remote position for an AI business platform. Improving customer experiences and addressing inquiries while supporting a culture of growth and innovation. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Service Administrator 🕒 Yesterday 20four7VA 51 - 200 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Customer Service Administrator coordinating inspections and managing tenant communications. Remote role focusing on property compliance operations with clients worldwide. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Support Agent 🕒 4 days ago PadSplit 51 - 200 🏨 Hospitality 🏗️ Construction 📦 Logistics Website LinkedIn All Job Openings Support Agent for PadSplit providing first-level support to customers in the affordable housing sector. Troubleshooting issues and maintaining excellent customer service standards remotely. 🇵🇭 Philippines – Remote 💵 $9.6k / year 💰 $20.5M Series B on 2021-11 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative – Seasonal 🕒 4 days ago MULTI SEAL Tire Sealants 11 - 50 🏭 Manufacturing 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Customer Service Representative providing support for Tires Easy customers via phone and email. Managing inbound inquiries and ensuring a friendly, solution-oriented experience. 🇵🇭 Philippines – Remote 💵 ₱37k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs