Service Support Specialist – Insurance

COVU

Customer Service Support Specialist handling customer inquiries and policy servicing in the insurance operations for COVU. Responsible for case management and maintaining customer satisfaction metrics.

Posted 7/28/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $10,000 - $11,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, problem-solving, and adaptability in a fast-paced environment. Proficient in managing customer inquiries and policy information using Salesforce and other AMS tools.

Highest-signal resume keywords

Customer Service SkillsSalesforce ProficiencyCall Center ExperienceProblem-Solving AbilitiesInsurance Operations Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy ManagementAccount ManagementBilling InquiriesNon-Premium Bearing Policy AmendmentsCustomer DocumentationHigh Call Volume ManagementCSAT MeasurementInsurance Policy Servicing

Soft Skills

Written CommunicationVerbal CommunicationAdaptabilityCoaching OpennessSelf-Motivation

Tools & Technologies

SalesforceEpicEzyLynkxAMS360NowCertsAgency MatrixQQ CatalystHawkSoft

Industry Keywords

Personal Lines InsuranceCommercial Lines InsuranceInsurance OperationsCustomer Center ExperienceCross-Functional Team Collaboration

About the role

Key responsibilities & impact

Manage and update customer policy information, assist with policy renewals, and handle carrier notices.
Answer general inquiries and respond to customer needs with accurate and timely information.
Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
Update customer information and policy details in Salesforce, ensuring accurate and timely documentation.
Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate.
Work with cross-functional teams to resolve customer issues and improve service delivery.
Ensure a CSAT return rate of 90% with an average score of 4.7.
Be coachable and adaptable to changes in market conditions, processes, and service needs.

Requirements

What you’ll need

Strong written and verbal English communication skills
Strong customer service skills with a focus on communication and problem-solving.
Ability to handle high call volumes and manage multiple cases simultaneously.
Proficient in Salesforce or similar CRM/AMS platforms.
Self-motivated with a sense of urgency and adaptability to changing market needs.
Ability to work independently and be open to feedback and coaching.
Previous experience in insurance operations or customer service preferred.
Call center or customer center experience preferred.
Experience in using multiple AMS tools like Epic, EzyLynkx, AMS360, NowCerts, Agency Matrix, QQ Catalyst, HawkSoft.Familiarity with billing, account management, and insurance policy servicing is a plus.
Spanish Speakers are a plus Personal and Commercial Lines Insurance is a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account COVU Website LinkedIn All Job Openings 51 - 200 employees 🛡️ Insurance 💳 Fintech 🤖 Artificial Intelligence Insurance
Fintech
Artificial Intelligence COVU is a technology-driven company that focuses on servicing, managing, and growing property and casualty (P&C) insurance agencies. With over $22 million in Series A funding, COVU combines a team of U. S. -based licensed agents with advanced AI technology to streamline operational tasks, enhance customer communication, and support agency growth while ensuring full ownership retention for agency principals. By offering comprehensive management solutions, COVU empowers agencies to increase efficiency and profitability without compromising their operations or autonomy. Service Support Specialist – Insurance 🔥 5 minutes ago 🇵🇭 Philippines – Remote 💵 $10k - $11k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and update customer policy information, assist with policy renewals, and handle carrier notices.
Answer general inquiries and respond to customer needs with accurate and timely information.
Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
Update customer information and policy details in Salesforce, ensuring accurate and timely documentation.
Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate.
Work with cross-functional teams to resolve customer issues and improve service delivery.
Ensure a CSAT return rate of 90% with an average score of 4.7.
Be coachable and adaptable to changes in market conditions, processes, and service needs. 🎯 Requirements
Strong written and verbal English communication skills
Strong customer service skills with a focus on communication and problem-solving.
Ability to handle high call volumes and manage multiple cases simultaneously.
Proficient in Salesforce or similar CRM/AMS platforms.
Self-motivated with a sense of urgency and adaptability to changing market needs.
Ability to work independently and be open to feedback and coaching.
Previous experience in insurance operations or customer service preferred.
Call center or customer center experience preferred.
Experience in using multiple AMS tools like Epic, EzyLynkx, AMS360, NowCerts, Agency Matrix, QQ Catalyst, HawkSoft.Familiarity with billing, account management, and insurance policy servicing is a plus.
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