Covia

Engineer

• Support an operating environment that embraces the continuous improvement process, implementing and maintaining systems
• Drive productivity improvements as well as leading, coaching, motivating, and engaging the work teams to accomplish operational objectives
• Work with sites to support Covia’s Operations Management System with objectives that include improving work effectiveness and efficiencies
• Provide the tools and approaches needed by teams to deliver
• Assist to identify systems to support debottlenecking and loss prevention
• Develop and support a portfolio of Continuous Improvement (CI) projects for productivity, energy, and growth
• Continually evaluate personnel and work processes with continuous improvement as the objective
• Identify novel concepts and approaches directed toward improving Operations optimization processes
• Facilitate workshops for problem solving and idea generation across the organization
• Provide lean manufacturing training to staff
• Ensure plant personnel receive thorough training on processes and new systems
• Facilitate the implementation and sustaining of the Ways of Working
• Focus on KPI development, Visual Performance Boards, 5S and Skills Training Matrix
• Build and foster a strong culture of personal and process safety across the organization

Engineer, Productivity – Continuous Improvement

Customer Support

• Efficiently and accurately processing orders
• Executing defined policies and procedures
• Advising customers of any changes or impact to their expectations
• Managing all customer orders as assigned in a fast-paced, remote work environment
• Order entry
• Order Confirmation
• Logistics Coordination
• Invoice Block Resolution
• Customer Complaint Management
• Support Month End Close
• Group mailbox management
• Primary Support for Inbound Phone Calls
• Account Management
• Perform Other Duties as Assigned

Customer Service Representative

Software Engineer

• Elicit, analyze, and document business requirements from stakeholders
• Examine current business processes and identify areas for improvement or optimization
• Collaborate with technical teams to design solutions that align with business needs
• Act as a bridge between stakeholders and project teams, ensuring alignment and clarity
• Assist in defining test cases, validating solutions, and ensuring they meet business expectations
• Facilitate smooth adoption of changes by providing training and support to end-users
• Create clear, detailed documentation such as use cases, process flows, and functional specifications
• Analyze and resolve issues that arise during project execution or operations
• Identify opportunities to enhance business efficiency and value through innovative solutions

Engineer, Productivity – Continuous Improvement

Customer Service Representative

Laboratory Information Management System Programmer