Customer Service Representative

Covia

Customer Service Representative at Covia responsible for processing customer orders and managing inquiries. Handling logistics coordination and customer complaint management in a remote work setup.

Posted 5/12/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Efficiently and accurately processing orders
Executing defined policies and procedures
Advising customers of any changes or impact to their expectations
Managing all customer orders as assigned in a fast-paced, remote work environment
Order entry
Order Confirmation
Logistics Coordination
Invoice Block Resolution
Customer Complaint Management
Support Month End Close
Group mailbox management
Primary Support for Inbound Phone Calls
Account Management
Perform Other Duties as Assigned

Requirements

What you’ll need

Associate’s degree in business or related field; Bachelor’s Degree preferred
2+ years of progressive experience in administrative services and account management
Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel
Ability to learn ERP Databases, particularly order processing and invoicing
Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders
Professional telephone and email etiquette, with an outgoing personality
Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment
Demonstrated experience contributing within a team of professionals to deliver set targets

Benefits

Comp & perks

Excellent Healthcare Benefits – medical, vision, dental
401K with company matching
Paid Time Off + Paid Holidays
Disability plans and Life / AD&D
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order processinginvoice resolutionaccount managementlogistics coordinationcustomer complaint managementmonth end close supportorder entryorder confirmationERP databasesExcel

Soft Skills

detail orientationdeadline managementcollaborationprofessional etiquetteoutgoing personalityself-motivationorganizational skillsproblem-solvingservice-driven mindsetteam contribution

Certifications

Associate’s degreeBachelor’s degree