CoVet

Customer Success Manager

• Support the customer onboarding process, ensuring a smooth transition from sales to implementation
• Conduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively
• Proactively monitor customer health and satisfaction through regular check-ins
• Identify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement
• Guide customers in adopting new features and capabilities of our product
• Provide recommendations to optimize usage, improve processes, and achieve better outcomes
• Work closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback
• Identify opportunities for expanding the scope of customer engagements, including cross-sell and upsell opportunities
• Ensure customers are aware of additional features or services that may benefit their business
• Act as the voice of the customer within the organization, ensuring that their needs and concerns are heard and addressed
• Develop customer case studies, testimonials, and references to showcase the success of our solutions

Customer Success Specialist

QA Engineer

• Design and execute test cases to validate system functionality against requirements, ensuring applications work as intended.
• Use Postman, Karate, or similar tools for API testing; experience includes creating collections and managing data.
• Identify, document, and track defects using defect management tools, collaborating closely with developers to resolve issues.
• Work closely with business analysts and stakeholders to understand requirements and translate them into test cases.
• Develop and maintain testing documentation such as test plans, test cases, and test scripts to ensure comprehensive coverage.

Account Manager

• Support enterprise rollouts by coordinating tasks, tracking progress, and assisting with client communications.
• Drive customer engagement activities such as check-in emails, scheduling QBRs, and preparing usage summaries.
• Assist Enterprise Accounts Lead in maintaining strong relationships with enterprise clients by supporting follow-ups, documentation, and day-to-day tasks.
• Help prepare materials and insights for strategic account planning sessions and customer check-ins.
• Support implementation efforts by tracking milestones, gathering customer information, and ensuring internal alignment.
• Assist in creating and maintaining implementation timelines and checklists to ensure on-time delivery.
• Help facilitate customer onboarding by scheduling training sessions, sending welcome materials, and ensuring completion of early adoption tasks.
• Assist with onboarding and adoption tracking to help enterprise clients get the most from the platform.
• Identify opportunities to increase adoption within your accounts, using a mix of strategy, creativity, and practical insight.
• Manage and organize account activity within HubSpot to ensure seamless support for Enterprise clients.
• Monitor implementation tasks and flag any risks or blockers to the appropriate team members.
• Serve as a helpful point of contact for enterprise customers, escalating questions and issues to the appropriate team members.

Enterprise Account Manager

Account Executive

• Execute targeted cold calling strategies to generate leads and drive business growth; meet minimum weekly demo bookings.
• Analyze market trends and competitor activities to identify new opportunities within the veterinary industry.
• Establish and nurture initial client contacts, understanding their needs and providing insights into our solutions.
• Engage in initial sales conversations with potential clients to lay the groundwork for future deals.
• Work collaboratively with cross-functional teams to ensure a smooth transition of client accounts to project implementation teams.
• Provide mentorship and support to junior team members, fostering a culture of continuous improvement and learning.

Product Manager

• Support the development and execution of the product roadmap aligned with the company's vision and market trends.
• Define and uphold quality checkpoints across delivery stages (e.g., readiness criteria, QA sign-off, release protocols).
• Conduct customer discovery, competitive analysis, and market research to identify pain points and opportunities.
• Work closely with the engineering team to translate business needs into technical requirements.
• Partner with UX, marketing, sales, and veterinary support teams to ensure a seamless user experience and successful product adoption.
• Define and track key product performance metrics such as customer engagement, retention, and revenue impact.
• Write clear user stories, prioritize the backlog, plan sprints, and lead demos.
• Present product updates and roadmaps to stakeholders—executives, clients, and internal teams.
• Act as the voice of the customer, gathering feedback to refine features and drive continuous improvement.
• Ensure AI solutions adhere to ethical AI standards, compliance regulations, and data privacy laws.

Product Owner

Site Reliability Engineer

• Utveckla och anpassa mallar och personaliseringsfunktioner i CoVet-appen för att bäst möta de specifika behoven hos olika veterinärkliniker.
• Ge expertstöd till användare genom att felsöka och lösa problem relaterade till mallar och promptar.
• Samarbeta nära med utvecklingsteamet för att identifiera och åtgärda tekniska problem i AI-systemet.
• Skapa innehåll som professionella artiklar och blogginlägg för att dela insikter och främja CoVets lösningar.
• Representera CoVet i poddar, på konferenser och andra professionella evenemang.
• Ta emot och kategorisera inkommande supportärenden.

Veterinär – Landsrepresentant

• Utveckla och anpassa mallar och personaliseringsfunktioner i CoVet-appen för att bäst möta de specifika behoven hos olika veterinärkliniker.
• Ge expertstöd till användare genom att felsöka och lösa problem relaterade till mallar och promptar.
• Samarbeta nära med utvecklingsteamet för att identifiera och åtgärda tekniska problem i AI-systemet – med särskilt fokus på att optimera funktioner och språk för den svenskspråkiga marknaden.
• Skapa innehåll som professionella artiklar och blogginlägg för att dela insikter och främja CoVets lösningar.
• Representera CoVet i poddar, på konferenser och andra professionella evenemang för att sprida kunskap och vår mission.

• Help ensure the quality and reliability of web and mobile applications
• Design and execute test plans, identify and document issues
• Contribute to automation efforts
• Collaborate closely with cross-functional teams throughout the development lifecycle
• Impact user experience by upholding high quality standards and improving testing practices.

• Support the development and execution of global strategic partnership plans, identifying, cultivating, and managing relationships with strategic referral and integration partners to drive mutual growth and success.
• Lead partnership initiatives that directly contribute to CoVet's growth, leveraging co-marketing and joint sales/enterprise efforts.
• Prioritize integrations based on internal demand and strategic priorities, owning the sourcing process for new Enterprise-grade integration partners to further strengthen our capabilities.
• Design and execute comprehensive onboarding and training programs for new partners to ensure they are fully equipped to promote and use the CoVet platform.
• Collaborate extensively with internal teams, including Sales, Marketing, Product, and Enterprise Account Management, to align partner initiatives with the company's overall business objectives and ensure seamless integrations that meet technical requirements.
• Regularly analyze partner performance data, using our CRM (HubSpot), to monitor contributions and engagement levels. You will prepare and present performance reports to internal stakeholders, highlighting opportunities for growth and improvement.

Partnerships Manager

• Execute strategic outbound calling campaigns to generate new leads and support business development; meet or exceed weekly demo booking targets
• Monitor market trends and competitor activity to identify emerging commercial opportunities within the veterinary sector
• Establish and build rapport with prospective clients, gaining a clear understanding of their needs and introducing CoVet’s solution
• Conduct initial sales conversations to pave the way for future engagements and conversions
• Collaborate effectively with internal teams to ensure seamless handovers from sales to onboarding and implementation
• Offer guidance and support to junior colleagues, fostering a culture of learning and development

Manager

• Lead global lifecycle strategy from onboarding to retention and win-back
• Create segmented, high-converting email and CRM flows using data-driven triggers, robust automations, and scalable messaging
• Manage complex lifecycle journeys across HubSpot, MailChimp, and Zapier
• Draft copy or collaborate with content team to align on voice, timing, and segmentation
• Localize lifecycle content for multilingual audiences with team support
• Coordinate with product and support to ensure accurate, helpful messaging across all lifecycle stages
• Manage audience segmentation based on behavioral, demographic, and CRM data
• Define and report on KPIs: Demos, Open Rate, CTR, Referrals, Reviews
• Maintain data health across HubSpot, MailChimp, GA4, Looker Studio, Zapier, Tag Manager
• Build triggered flows corresponding to funnel stage, churn risk, and activity level
• Partner with acquisition and community teams to align lifecycle with campaigns, events, trials, and new feature releases
• Drive customer advocacy and retention strategies through smart automation and messaging
• Run A/B tests on subject lines, CTAs, timing, and segmentation logic
• Help increase demo volume, improve retention and reduce churn, drive product adoption and repeat engagement, and increase referral and review rates

Customer Success Specialist

QA Engineer

Enterprise Account Manager

Account Executive

Product Owner

Veterinär – Landsrepresentant

Veterinär – Landsrepresentant

QA Engineer

Partnerships Manager

Account Executive

Email Lifecycle Manager