Act as the main point of contact for clients and manage their accounts day‑to‑day.
Collaborate with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical, and Despatch.
Maintain accurate records across CRM systems, trackers and internal folders.
Coordinate with internal and external teams to support order processing and issue resolution.
Meet individual KPIs and contribute to team performance.
Attend internal meetings as required.

Requirements

2+ years of professional experience.
Highly organized and customer-focused.
Excellent communication skills.
Strong IT skills — particularly in Excel, ERP systems, and Microsoft Office suite.
Ability to manage multiple tasks at pace.
Proactive approach to problem-solving.
Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota.

Benefits

Medicash scheme – our employees are covered for contributions towards, dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme.
Salary sacrifice Pension – Access to Salary sacrifice pension scheme.
Members of the pension scheme are provided with details of an independent financial advisor.
Company sick pay scheme – Dependent on successful probation.
Enhanced Maternity / Paternity pay – dependent on length of service (2 years).
EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systemsExcelERP systemsMicrosoft Office

Soft Skills

highly organizedcustomer-focusedexcellent communicationability to manage multiple tasksproactive problem-solvingflexibility