CourtAvenue

Director, Operations

CourtAvenue

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $145,000 - $165,000 per year

Job Level

Lead

About the role

  • Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting
  • Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs
  • Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM)
  • Partner with department leads to ensure projects are scoped, staffed, and executed effectively
  • Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners
  • Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health
  • Serve as a senior escalation point for client delivery, resourcing, and operational challenges
  • Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives
  • Drive continuous improvement across operations, delivery workflows, and financial performance

Requirements

  • 6–8+ years of experience in operations, delivery, or leadership roles within a digital agency, creative studio, or technology services provider.
  • Direct experience managing multiple client engagements and internal teams simultaneously
  • Demonstrated experience with AI Tools, contract negotiation, SOW development, and change management
  • Familiarity with creative technology, digital products, or interactive experiences is strongly preferred
  • Bachelor’s degree in Business, Operations, Management, or a related field (or equivalent professional experience)
  • Experience working with senior clients and stakeholders in a client-services environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementforecastingmargin managementfinancial reportingproject managementSOW developmentcontract negotiationchange managementAI toolsoperations management
Soft Skills
leadershipclient managementteam collaborationstrategic planningproblem-solvingcommunicationresource managementcontinuous improvementoperational excellencestakeholder engagement