CourtAvenue

Operations

• Help keep immersive guest experiences running reliably once they're live in the world.
• Connect clients, vendors, project managers, engineers, and creative leads so tickets move, deployments land, and issues get resolved before they become guest-impacting.
• Own the flow of support tickets across multiple live engagements, ensuring every issue has a clear owner, next step, and path to resolution.
• Get hands-on with live systems: restart services, monitor and restart containers, apply patches, run documented deployments, follow runbooks, and troubleshoot issues before escalating to engineers.
• Help launches and updates land cleanly by coordinating deployment windows with engineering, clients, and vendors, including the occasional off-hours windows required for park downtime.
• Keep teams aligned through weekly ticket reviews and support check-ins, capturing action items, confirming owners and due dates, and following through until work is complete.
• Make operational knowledge easy to act on by keeping runbooks, after-action reports, deployment plans, and client documentation current, accurate, and easy to find.
• Protect project health by tracking support-contract hours and retainer usage, flagging scope creep early so leadership can make timely decisions on change orders.

Technical Operations Coordinator

• Support account management and project delivery across two brands, including status reporting, meeting preparation, client communications, and risk tracking.
• Own executional projects independently, serving as the account and operations lead from brief through delivery.
• Help manage paid media and media creative development workflows, including timelines, reviews, approvals, and adherence to client regulatory requirements.
• Prepare and submit deliverables for legal review, ensuring all formats comply with client and regulatory standards.
• Help maintain accuracy across internal systems (project management tools, budget trackers, and resource inputs) keeping all stakeholders aligned.
• Contribute to process improvement initiatives and operate effectively in a fast-paced, regulated environment.

Technical Operations Coordinator

Coordinator, Business Innovations – Client Operations