CourtAvenue

Compliance

• Asset Review Workflow Management: Serve as the central point of contact for all creative assets requiring legal and brand review, managing the submission, tracking, and final approval process between the agency creative/production teams and the client legal/regulatory teams.
• Compliance and Claims Review: Conduct an initial, meticulous review of all creative assets (spanning digital campaigns, SEO content, e-commerce product copy, and more) to flag brand claims, legal risks, and ensure adherence to established brand guidelines and specific client legal feedback.
• Feedback Integration & Communication: Translate complex legal and regulatory feedback into clear, actionable, and prioritized revisions for the creative teams (copywriters and designers).
• Documentation & Auditing: Maintain a rigorous system for tracking all asset versions, legal sign-offs, claims documentation, licenses and revision histories for compliance auditing purposes.
• Quality Assurance: Partner with creative and production teams to ensure all final assets are accurate, proofed, error-free, and incorporate all approved legal revisions prior to launch.
• Process Improvement: Identify and recommend improvements to the internal asset review and approval process to increase speed, efficiency, and accuracy.
• Cross-Functional Collaboration: Work closely with the Creative Director, Copy, Project Managers, and Account Leads to keep projects moving smoothly through the review pipeline.
• Quarterly & New Employee LMR Onboarding: Responsible for coordinating with the client each quarterly team LMR (Legal, Medical, and Regulatory) refresh as well as onboarding new hires.

Associate Brand Compliance Specialist

Client Services Representative

• Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership
• Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value
• Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue
• Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals
• Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management
• Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership
• Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength
• Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders
• Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking
• Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership

VP, Client Services

Operations

• Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting
• Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs
• Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM)
• Partner with department leads to ensure projects are scoped, staffed, and executed effectively
• Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners
• Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health
• Serve as a senior escalation point for client delivery, resourcing, and operational challenges
• Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives
• Drive continuous improvement across operations, delivery workflows, and financial performance

Associate Brand Compliance Specialist

VP, Client Services

Director, Operations