CourtAvenue

Operations

• Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting
• Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs
• Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM)
• Partner with department leads to ensure projects are scoped, staffed, and executed effectively
• Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners
• Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health
• Serve as a senior escalation point for client delivery, resourcing, and operational challenges
• Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives
• Drive continuous improvement across operations, delivery workflows, and financial performance

Director, Operations