CourtAvenue

Program Manager

• Own the day-to-day management of Digital Shelf, Shopper, and e-Commerce programs from initiation through implementation, deployment, and ongoing optimization
• Ensure controls are followed, with the highest quality deliverables and milestones met
• Effectively balance resourcing, budgets, and time constraints to manage risks and pre-empt issues
• Develop contracts and help design innovative delivery teams to best meet and exceed program objectives
• Evaluate and improve delivery practices and methodology
• Create integrated timelines across agency, client, and retail partner stakeholder teams spanning digital shelf, shopper marketing, and e-commerce workstreams
• Build relationships with external and internal stakeholders to meet program outcomes while exceeding client expectations
• Ensure a collaborative ‘one team’ approach of both client and agency
• Effectively clarify strategic requirements, manage expectations, and communicate roadblocks/resolutions to ensure key deadlines are met
• Able to communicate succinctly within a wide range of positions, personalities, and roles, both internally and externally
• While not an immediate accountability for this specific opening, all Program Managers should be able to lead project managers/producers to foster a highly innovative, effective, and successful team
• Contribute to new business and pitch initiatives to secure a pipeline of work for the broader initiative
• Lead end-to-end digital shelf execution management including SEO optimization, content syndication, product taxonomy, ratings & reviews, and content effectiveness across retailer platforms
• Partner with Omni-Shopper Marketing, Sales, Creative, and Technology teams to align on business opportunities, drive omnichannel execution, and measure program impact
• Monitor and report on digital shelf KPIs including organic search rank, content score, share of search, conversion rate, and in-stock/availability metrics; translate insights into actionable recommendations

Account Executive

• Ensure overall client satisfaction and health of the business, with a focus on achieving high Net Promoter Scores (NPS).
• Focus on building client trust and broadening of stature within the client organization.
• Serve as the subject matter expert by having a clear understanding of the client’s business and their industry.
• Lead and provide a Point of View (POV) to the account and creative teams with all client initiatives to ensure client strategy and objectives are met, ensuring "no surprises" for the client.
• Help the client navigate internal processes and challenges effectively.
• Manage teams on multiple programs/projects simultaneously while meeting all deliverable deadlines.
• Responsible for organic account growth and retention, uncovering new opportunities for expansion of scope, contributing to profitable growth.
• Champion cohesive team environments that are open and collaborative with the ability to create energy and excitement around ideas.
• Pull integrated activities together across agency partners, departments, and disciplines to move client business through production to launch.
• Assess and recommend successful strategies for building efficiencies, streamlining operations, and enhancing the value of the agency to the client.
• Pay sharp attention to detail to ensure agency work follows digital marketing best practices and leading technologies.
• Professionally manage a variety of engagements while being held accountable for deliverables that are on-time, on-budget, and of maximum value for client growth.
• Build and maintain relationships with core clients by regularly collaborating onsite at client offices in Dallas - approx 2 days per week.

Account Director

Content Manager

• Content Development: Create high-performing digital shelf content, including basic text, above-the-fold (ATF) image headlines, enhanced content, and digital storefronts, such as Amazon Stores.
• Content Optimization: Leverage keyword research and SEO best practices to optimize digital shelf content for retailer algorithms and AI shopping assistants. Experience conducting keyword research is a plus.
• Strategy Execution: Align deliverables with category/shopper research, e-commerce best practices, and brand guidelines.
• Collaboration: Work closely with designers, copywriters, and account teams to deliver seamless, high-quality content across multiple retailers.
• Research & Analytics: Utilize industry trends, competitive analysis, and performance metrics to inform content strategies and ensure best practices.
• Project Management: Manage timelines and milestones across multiple projects while ensuring consistent quality and meeting deadlines.

Content Strategist

Director

• Lead 2–3 client engagements across a variety of industries, acting as the senior strategy owner
• Drive strategic deliverables including digital roadmaps, org design, current-state audits, and long-term planning
• Frame and synthesize insights into clear, actionable recommendations tailored to client needs
• Collaborate closely with creative, data, and experience teams to ensure integrated strategic thinking
• Serve as a trusted advisor to client stakeholders, confidently presenting to senior and executive audiences
• Mentor and support junior team members, offering guidance, feedback, and development opportunities
• Contribute to internal growth by supporting thought leadership, resourcing conversations, and pitch development
• Stay on the pulse of trends, helping clients and internal teams anticipate what’s next

Director, Digital Strategy

Full-stack Engineer

• Own system architecture across multiple concurrent client projects.
• Define and enforce architectural standards, design patterns, and non-functional requirements.
• Make final technical decisions on stack selection, integrations, and trade-offs.
• Design scalable, resilient systems spanning frontend, backend, cloud, and hardware-adjacent integrations.
• Lead technical planning and execution for large, high-stakes client engagements.
• Remain hands-on in critical code paths while delegating effectively.
• Drive engineering rigor: code reviews, CI/CD, automated testing, observability.
• Own technical outcomes, including production stability and incident response.
• Operate comfortably in a software agency model: shifting priorities, parallel clients, fixed timelines.
• Translate ambiguous client requirements into concrete technical plans.
• Act as senior technical authority in client meetings.
• Balance delivery speed with long-term maintainability under real-world constraints.
• Lead and mentor senior and mid-level engineers.
• Raise the bar on system design, code quality, and technical communication.
• Guide engineers through architectural reasoning and trade-off analysis.
• Support hiring, onboarding, and technical evaluation.
• Partner with product, design, and executive leadership.
• Communicate complex technical concepts clearly to non-technical stakeholders.
• Align technical execution with business goals and experiential outcomes.

Lead Full-Stack Software Engineer

Product Designer

• User research methodologies (contextual inquiry, usability studies)
• Synthesizing insights, translating strategy into experience architecture
• Manages UX designers on projects, mentors Experience team talent
• Drives CX and UX strategy through client engagements

Program Manager

Account Director

Content Strategist

Director, Digital Strategy

Lead Full-Stack Software Engineer

Experience Strategist – UX/CX