Coupa Software

Technical Support Specialist

Coupa Software

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage inbound calls and customer service inquiries.
  • Handle supplier calls (approximately 60%), including basic troubleshooting, triage, and education on the dedicated supplier chat channel.
  • Manage direct customer calls (approximately 40%), primarily technical; verify product vertical and route to the appropriate Technical Support Engineer.
  • Identify and assess customer needs to drive successful outcomes.
  • Manage inbound Sourcing Event inquiries.
  • Resolve low-severity customer tasks.
  • Collaborate with the wider Support team.
  • Provide coverage in the supplier chat queue as required.
  • Support additional projects as needed.
  • Experience with CRM tools (e.g., Salesforce) is preferred.
  • Participate in four hours per week of technical development to prepare for progression into a Technical Support Engineer role within 1–2 years.(dependent upon your pace of progress with the technical training).

Requirements

  • 1 to 3 years of tangible customer service experience.
  • Strong soft skills via the phone and written communication via ticketing system.
  • Familiarity with CRM systems and practices.
  • Great attention to detail and the ability to multitask.
  • The capacity to remain calm and patient under pressure.
  • Excellent time management, teamwork and organizational skills.
  • Aptitude and strong desire to take on a more technical career path (as demonstrated by getting a technical degree and/or experience in a technical domain).
  • Knowledge of Procurement domain will be an added advantage.
Benefits
  • Pioneering Technology
  • Collaborative Culture
  • Global Impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supporttroubleshootingmultitaskingattention to detailtime managementorganizational skillstechnical degree
Soft Skills
communicationteamworkpatiencecalm under pressurecollaborationcustomer needs assessmentproblem-solving