Coupa Software

Demo Support Engineer

Coupa Software

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • The Demo Support Engineer provides front-line support and troubleshooting.
  • Focus on business support and owning the deal process.
  • Manage backlog effectively and maintain SLA discipline.
  • Develop industry-specific and localized content and contribute to projects as required.
  • Act as the functional owner and SME for assigned product components.
  • Maintain deep relationships with Product Managers and Solution Advisory SME’s.
  • Collaborate with Program & Release Manager on new releases and project execution.
  • Engage in daily collaboration with the technical team for expedited troubleshooting and issue resolution.

Requirements

  • 3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
  • Deep functional expertise in procurement to pay workflows.
  • Experience working closely with Product and Engineering teams
  • Strong analytical skills
  • Experience supporting revenue-generating teams (pre-sales / sales) is a plus.
  • Ability to build scalable demo content
  • Ability to work under time-sensitive deal pressure
  • Experience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.
  • Role requires working in shifts to support PST time zone coverage (until 7-7.30 PM Colombia Timezone).
Benefits
  • Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
  • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
  • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
procurement SaaSpre-salesfunctional consultingsupportprocurement to pay workflowsanalytical skillsdemo content developmentAI tools
Soft Skills
troubleshootingcollaborationrelationship managementtime managementpressure handling