Coupa Software

Senior Director, Customer Solution Partner

Coupa Software

full-time

Posted on:

Location Type: Remote

Location: Kansas • Montana • United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Build, lead, and mentor the Professional Services Sales team across the Americas Region.
  • Implement and optimize sales processes, structures, and rigor to improve professional services sales performance regionally.
  • Drive accurate and timely forecasting and provide weekly Professional Services Sales updates to Senior Leadership.
  • Partner closely with Software Sales leadership to align on best practices and regional go-to-market strategies.
  • Engage with Software Sales leadership to penetrate large accounts and maximize the value of new and existing C-Level relationships.
  • Lead training, certification, and on-boarding activities for the regional services sales organization.
  • Serve as an executive-level point of contact for key customers, building and maintaining strong, strategic relationships.
  • Collaborate with Sales and Service Delivery leadership to develop and build additional professional service capabilities that address evolving market demand.
  • Actively engage in co-selling with Alliance Partners.

Requirements

  • Strong, demonstrable track record of successfully selling complex services within a cloud/SaaS software environment.
  • 10-15 years of progressive experience in sales management and individual contributor roles, with a minimum of 3 years of management tenure at a single company.
  • Proven ability to identify strategic customer pain points and develop unique, compelling value propositions that focus on tangible business value delivery.
  • Exceptional collaboration and teamwork skills, with the ability to navigate functional and regional boundaries and work across multiple time zones leveraging modern tools and technology.
  • A customer-success focused Professional Services Sales professional adept at qualifying opportunities and coaching both sales talent and customers in the pursuit of high-value business outcomes.
  • Confident individual with excellent communication skills and a strong executive presence, capable of influencing and persuading customers, prospects, partners, and future talent.
  • Demonstrated successful track record of engaging with all levels of an organization, from functional leads up to C-level executives.
Benefits
  • Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
  • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
  • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementcloud softwareSaaSsales processesforecastingvalue propositionscustomer successco-sellingstrategic relationshipsprofessional services
Soft Skills
leadershipmentoringcollaborationteamworkcommunicationinfluencingpersuasioncustomer focusstrategic thinkingproblem-solving