Senior Implementation & Support Manager – SaaS
EnterpriseAlumni
Cloud
Education Manager
Cotulla Education
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
SeniorLead
About the role
- Serve as the primary education support contact for an assigned group of campuses or program areas, performing duties that directly align with education operations.
- Provide operational support, onboarding, and mentorship to campus educational leaders, as assigned.
- Assist with the ongoing education audit process for compliance with policies and regulatory requirements.
- Prepare documentation and provide support to DOEs during on site evaluations.
- Monitor and track program evaluation requirements, including program meetings, PAC/OAC meetings, and program surveys.
- Order textbooks and instructional resources, performing regular audits and inventory control.
- Coordinate device procurement and distribution.
- Escalate equipment, booklist, or resource issues to supervisor, as needed.
- Provide support during the program evaluation process, including monitoring quarterly program meetings, evaluating program surveys, and overseeing PAC/OAC meetings.
- Distribute the end of block student survey.
- Perform education schedule audits to ensure program hours are met.
- Serve as a home office point of contact for campus-level education staff, routing inquiries and escalating issues when appropriate.
- Assist with maintaining Education SharePoint documents.
- Other duties as assigned by the Senior Director.
Requirements
- Must possess minimum of Bachelor’s degree, preferably in a related field.
- Minimum 7-10 years of education leadership experience in an accredited, post-secondary school system.
- Knowledge of education related regulatory compliance.
- Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
- Detail-oriented, analytical, highly organized, and can multi-task and work well under pressure.
- Demonstrate a high level of integrity, strong work ethic, and professionalism.
- Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
- Highly motivated and goal-oriented, with strong problem-solving skills.
- Must be able to work independently and as a collaborative team member and have exceptional interpersonal skills.
- Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams. CampusNexus experience a plus.
- Ability and willingness to work outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
- Ability and willingness to travel locally and/or overnight for business purposes.
Benefits
- 401(k) and Matching: Secure your future with our competitive retirement savings plan.
- Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
- Life Insurance: Peace of mind with life insurance options.
- Parental Leave: Support for new parents during important life transitions.
- Paid Time Off: Recharge with paid time off to promote work-life balance.
- Retirement Plan: Additional options to help you save for retirement.
- Employee Assistance Program: Access to resources for personal and professional support.
- Tuition Reimbursement: Invest in your future with financial support for further education.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
education leadershipregulatory complianceprogram evaluationinventory controldata analysisauditingmentorshiponboardingcustomer serviceproblem-solving
Soft skills
detail-orientedanalyticalhighly organizedmulti-taskingwork under pressureintegritystrong work ethicprofessionalismeffective communicationinterpersonal skills
Certifications
Bachelor’s degree
