Cotulla Education

Call Center Representative

• Handle a high volume of outbound and inbound calls daily using an automated dialer system
• Connect with new prospective students and provide clear, concise program information
• Transfer qualified prospects to campus admissions teams in real time
• Schedule appointments when campus staff are unavailable
• Follow a defined call flow and quality standards (no strict script, but structured expectations)
• Accurately log call activity and outcomes in internal systems
• Maintain a consistent pace of calls and productivity throughout the day
• Collaborate with team members and leadership to meet performance goals

Admissions Call Center Representative

Manager

• The Student Success Pathways Manager is responsible for designing and executing scalable, high-impact national initiatives that accelerate graduate employment outcomes across all campuses.
• Design and implement a national relocation program that enables graduates to pursue employment opportunities across state lines
• Identify high-demand labor markets and align graduate supply to employer needs in those regions
• Establish relocation support models (stipends, housing support, employer-sponsored options, or donor-funded programs)
• Partner with the Partnerships team to align employers with relocation-ready talent pipelines
• Track relocation-driven placements and continuously optimize program effectiveness
• Define eligibility criteria and readiness standards for students participating in relocation opportunities
• Build and lead a national alumni engagement strategy focused on employment outcomes—not passive engagement
• Develop systems to re-engage inactive graduates (MIA populations) and convert them into active job seekers
• Create alumni-driven hiring channels, including referral pipelines and peer-to-peer placement support
• Partner with campuses and central teams to integrate alumni into ongoing placement efforts
• Measure and report on alumni-driven placement impact
• Identify and engage alumni in hiring or leadership positions to create direct employer pipelines
• Design and launch national apprenticeship or structured hiring programs aligned to employer needs
• Partner with employers to create entry-level pipelines that mirror successful models (e.g., teaching assistant-style programs)

Admissions Call Center Representative

Manager, Student Success Pathways