Admissions Call Center Representative

Cotulla Education

Admissions Call Center Representative at Cotulla Education in a high-volume call environment. Connecting prospective students with campus admissions teams and maintaining performance metrics.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

call center experiencedialer experiencedata entryExcel

Soft Skills

communication skillsorganizational skillsattention to detailcustomer serviceability to work in a metrics-driven environmentteam collaboration

Tools & Technologies

automated dialer systeminternal systems

Industry Keywords

outbound callinginbound callsperformance metrics

About the role

Key responsibilities & impact

Handle a high volume of outbound and inbound calls daily using an automated dialer system
Connect with new prospective students and provide clear, concise program information
Transfer qualified prospects to campus admissions teams in real time
Schedule appointments when campus staff are unavailable
Follow a defined call flow and quality standards (no strict script, but structured expectations)
Accurately log call activity and outcomes in internal systems
Maintain a consistent pace of calls and productivity throughout the day
Collaborate with team members and leadership to meet performance goals

Requirements

What you’ll need

Strong phone presence and communication skills
Previous call center, dialer experience, or admissions experience
Ability to work in a high-volume, metrics-driven environment with a distraction free professional environment
Comfortable being on the phone for the majority of the workday
Strong organizational skills and attention to detail
Basic computer skills, including light Excel/data entry
Customer service or outbound calling experience (preferred)
Experience working toward daily/weekly performance metrics (preferred)

Benefits

Comp & perks

401(k) with company match
Comprehensive health, dental, and vision insurance
Life insurance options
Paid parental leave
Paid time off (PTO)
Tuition reimbursement
Employee Assistance Program (EAP)