Technical Support Associate
Cotality
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Mississippi, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $33,500 - $41,600 per year
Job Level
JuniorMid-Level
Tech Stack
AzureSQL
About the role
- Manage inbound technical inquiries on behalf of client, acting as an extension of our client
- Interact with clients to review more complex issues via calls, meetings, etc.
- Interact with internal stakeholders from Client Success, Product and Sales should escalations occur
- Support both internal and external users with complex technical and application issues
- Provide first level assistance for defined problems and escalate tickets/calls as necessary
- Troubleshoot and resolve moderately complex support and functionality issues with little supervision
- Validate and run scripts in applications such as SQL, Azure, etc.
- Thoroughly document all tickets, research, and resolutions in CRM and ticket tracking system
- Provides timely follow up to inquiries per established business SLAs
- Acts as a mentor to new hires and may assist with training
Requirements
- High School Diploma or GED required
- 2-year technical degree or equivalent technical work-related experience required
- 3+ years applicable technical/support work experience highly preferred
- Experience in real estate/mortgage/appraisal industry preferred
- Demonstrated outstanding customer service skills
- Quality decision-making skills
- Strong problem-solving skills
- Excellent listening skills
- Excellent communication skills
- Strong interpersonal skills
- Strong time management skills
- Must possess knowledge of technical applications (for example SQL) based on the business unit.
Benefits
- Generous PTO and 11 paid holidays
- Up to 16 weeks of fully paid parental leave and a baby stipend
- Multiple medical plan options with mental health and wellness support offerings
- 401(k) with company match and vesting after one year
- $400 annual well-being stipend and tuition assistance up to $5,250
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLAzuretroubleshootingtechnical supportapplication issuesticket trackingdocumentationproblem-solvingcustomer service
Soft skills
communicationinterpersonaltime managementdecision-makinglisteningmentoringtraining
Certifications
High School DiplomaGED2-year technical degree