Cosette Pharmaceuticals, Inc.

Customer Service Representative

Cosette Pharmaceuticals, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $42,000 - $60,000 per year

Job Level

Junior

About the role

  • Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
  • Responsible for the complete order entry process: Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
  • Review of EDI’s to ensure accuracy
  • Review and address all order discrepancy prior to release
  • Release and transmit orders to warehouse for processing
  • Issuance of return material authorizations
  • Collaborate with 3PL to ensure on time delivery of customers’ orders
  • Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
  • Resolve all issues related to purchase orders; track and expedite orders as required
  • Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc . )
  • Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
  • Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
  • Knowledge of key customer accounts’ operations and their required portals
  • Maintain and load customer pricing in accordance with departmental procedures
  • Handling calls from consumers regarding product related questions
  • Direct customer complaints and reported adverse events in accordance with departmental procedures
  • Support the outside sales teams by fulfilling requested actions
  • Function as a liaison between internal departments and external customers, centralizing all contact and information flow

Requirements

  • BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
  • Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
  • Proficient in MS Office Suite
  • SAP experience a plus
  • Familiar with a variety of sales and marketing concepts, practices and procedures
  • Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment