Senior Customer Support Specialist – Quality
ResMed
Cloud
Customer Service Representative
Cosette Pharmaceuticals, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $42,000 - $60,000 per year
Job Level
Junior
About the role
- Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
- Responsible for the complete order entry process: Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
- Review of EDI’s to ensure accuracy
- Review and address all order discrepancy prior to release
- Release and transmit orders to warehouse for processing
- Issuance of return material authorizations
- Collaborate with 3PL to ensure on time delivery of customers’ orders
- Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
- Resolve all issues related to purchase orders; track and expedite orders as required
- Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc . )
- Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
- Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
- Knowledge of key customer accounts’ operations and their required portals
- Maintain and load customer pricing in accordance with departmental procedures
- Handling calls from consumers regarding product related questions
- Direct customer complaints and reported adverse events in accordance with departmental procedures
- Support the outside sales teams by fulfilling requested actions
- Function as a liaison between internal departments and external customers, centralizing all contact and information flow
Requirements
- BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
- Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
- Proficient in MS Office Suite
- SAP experience a plus
- Familiar with a variety of sales and marketing concepts, practices and procedures
- Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment
