Corvia Consulting

Medical Director

• Providing high-level medical oversight for the practice structure and policies
• Assisting with the development of treatment guidelines and clinical protocols
• Supporting regulatory compliance and adherence to state requirements
• Advising leadership on best practices related to personal injury medicine
• Participating in strategic planning and practice growth initiatives
• Serving as Medical Director in accordance with Utah state regulatory requirements

Physician Medical Director – Equity Partnership Opportunity, Personal Injury Medicine

Attorney

• Supervise and support a team of intake specialists handling incoming calls, online inquiries, and potential new client leads
• Monitor call quality, response times, and overall intake performance
• Train, mentor, and coach intake staff to improve conversion rates and client experience
• Ensure all potential client information is accurately documented in the case management system
• Review and evaluate new cases to ensure they meet firm criteria before attorney review
• Develop and implement intake procedures, scripts, and workflows
• Track and report intake metrics, including lead volume, signed cases, and conversion rates
• Coordinate with attorneys and case managers to ensure smooth handoff of retained clients
• Handle escalated calls or complex intake situations when necessary
• Maintain compliance with firm policies and confidentiality requirements

Legal Intake Supervisor

Software Engineer

• Design, develop, and maintain custom applications using Zoho Creator
• Build workflows, automations, and custom functions using Deluge scripting
• Integrate Zoho Creator with other Zoho apps such as Zoho CRM, Zoho Books, Zoho Desk, and Zoho Flow
• Troubleshoot and improve existing Zoho applications and processes
• Gather requirements from team members and translate them into technical solutions
• Create and maintain reports, dashboards, and data structures within Zoho Creator
• Ensure applications are optimized for performance and usability
• Provide ongoing support and improvements to Zoho systems

Zoho Creator/Developer

• Lead, manage, and mentor the intake team to ensure high performance and accountability
• Develop, implement, and refine intake processes and workflows
• Monitor call metrics, lead conversion rates, and overall intake performance
• Train and coach team members on best practices, scripting, and client communication
• Collaborate with firm leadership to align intake strategy with business goals
• Ensure compliance with firm policies and applicable regulations
• Evaluate and recommend intake technology, CRM tools, and reporting improvements

Physician Medical Director – Equity Partnership Opportunity, Personal Injury Medicine

Legal Intake Supervisor

Zoho Creator/Developer

Legal Intake Director