Corti

Senior Customer Success Engineer, German-speaking

Corti

full-time

Posted on:

Location Type: Hybrid

Location: Copenhagen • Denmark

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Job Level

Senior

Tech Stack

JavaScriptPython

About the role

  • Own the customer journey from day one, ensuring seamless integration of our API platform
  • Act as the primary point of contact, proactively troubleshoot issues
  • Monitor day-to-day activity in our ticketing system
  • Drive customer and partner success through discovery calls, strategic support
  • Create and maintain documentation, guides, and resources that empower customers
  • Promote healthy usage and identify opportunities for customers to benefit from expanded services
  • Partner with GTM teams to strengthen technical relationships
  • Work daily with Product, Engineering, and GTM teams to ensure customer needs translate into product evolution

Requirements

  • 5+ years in technical customer success, support, or similar roles—ideally in API or SaaS environments
  • Fluency in English and German (C1 minimum) required
  • Skilled at troubleshooting, with proficiency in at least one programming language (e.g. Python, JavaScript) and a strong understanding of RESTful APIs
  • Able to break down complex technical concepts for both engineers and non-technical stakeholders
  • Eager to tackle challenges, remove roadblocks, and learn continuously
  • Thrives in ambiguity, comfortable in fast-paced, evolving environments
  • A passion for AI, customer experience, and healthcare innovation is a bonus
Benefits
  • State of the Art offices in Copenhagen and London
  • Relocation support provided by Corti
  • Equipment provided by Corti
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APISaaSPythonJavaScriptRESTful APIstroubleshootingdocumentationcustomer journeytechnical supportcustomer success
Soft Skills
communicationproblem-solvingadaptabilitycollaborationcustomer advocacystrategic thinkinglearning agilityrelationship buildingcomplex concept breakdownproactive approach