Cortex by Palo Alto Networks

Engineer

• Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements
• Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback
• Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions
• Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain
• Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines
• Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)
• Create customer-facing learning guides, walkthroughs, and best-practice documentation
• Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)
• Contribute internal content on advanced technical use cases and implementation patterns

Senior Professional Services Engineer

Events

• Set Cortex's global events strategy and own the annual events calendar, in close coordination with sales leadership and demand generation.
• Own our flagship conference, Evolve, end-to-end (venue, agenda, speakers, sponsors, registration, on-site experience, and post-event motion) and grow it into a category-defining moment for Cortex and engineering operations.
• Own Cortex's presence at industry conferences from booth design and staff prep through pre-event outreach and post-event follow-up, maximizing the pipeline impact of every sponsorship.
• Plan and execute events for Cortex's Engineering Leader Community (Braintrust), including in-person dinners, roundtables, and member gatherings, partnering closely with the program lead on experience and member recruiting.
• Plan and execute partner activations (e.g. co-branded happy hours, conference passport programs, and roundtables) and build the partner relationships that make co-marketing easy and repeatable.
• Plan and run our webinar program end-to-end, from topic and speaker selection through promotion, production, and pipeline follow-up.
• Own the events budget and prove ROI on every program with clean attribution to pipeline, revenue, cost per opportunity, and conversion metrics, feeding learnings back into the strategy.
• Partner cross-functionally with Product Marketing on messaging, Demand Generation on pre- and post-event campaigns, Sales on target accounts and follow-up, Customer Experience on customer relationships for events and content, and GTM Ops on lead capture and attribution

Senior Professional Services Engineer

Senior Events & Field Marketing Manager