Senior Professional Services Engineer

Cortex by Palo Alto Networks

Senior Professional Services Engineer providing consultative support on Cortex implementations for customer success. Leading project delivery and technical guidance across engineering ecosystems.

Posted 6/3/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements
Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback
Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions
Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain
Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines
Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)
Create customer-facing learning guides, walkthroughs, and best-practice documentation
Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)
Contribute internal content on advanced technical use cases and implementation patterns

Requirements

What you’ll need

Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar
Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines
Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management)
Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus)

Benefits

Comp & perks

National medical, dental & vision insurance (we cover 100% for employees!)
Unlimited PTO & flexible working hours
401k plan
Gender-neutral parental leave
$1000 yearly Learning & Development stipend
$400 monthly perks stipend (use it on anything)
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data modelingAPI integrationwebhooksingestion pipelinesJSONYAMLPythonSQLCI/CDGitHub Actions

Soft Skills

consultative advisingtroubleshootingcustomer engagementcommunicationworkshop facilitationdocumentation creationproblem-solvingtechnical guidancecollaborationpresentation skills