Senior Customer Success Manager

Cortex by Palo Alto Networks

Senior Customer Success Manager at Cortex focusing on strategic partnerships with enterprise clients. Leading onboarding, adoption, and renewal efforts across a book of business.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $145,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Solutions Engineering, with a strong focus on driving adoption and value realization for enterprise accounts. Proficient in modern software development lifecycle practices, cloud infrastructure, and effective communication with both technical and executive stakeholders.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceDevOps/Platform EngineeringCloud Infrastructure (AWS, GCP, Azure)Business Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Development Lifecycle (SDLC)Value RealizationTechnical AdvisoryRisk IdentificationAction Planning

Soft Skills

Outstanding CommunicationConsultative ApproachEmpathyOwnership MentalityHigh Bias Toward Action

Industry Keywords

Enterprise AccountsCustomer JourneyOperational EfficiencyPlatform ModernizationCustomer Success Motion

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformSDLC

About the role

Key responsibilities & impact

Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts.
Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives.
Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains.
Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact.
Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth.
Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback.
Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence.
Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization.
Travel expectation of up to 30%

Requirements

What you’ll need

5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with a strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies.
Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion.
Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs).
Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models.
Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives.
High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments.
Outstanding communication skills — clear, confident, consultative, and empathetic.

Benefits

Comp & perks

National medical, dental & vision insurance (we cover 100% for employees!)
Unlimited PTO & flexible working hours
401k plan
Gender-neutral parental leave
$1000 yearly Learning & Development stipend
$400 monthly perks stipend (use it on anything)
Pet Insurance