Client Services Support Engineer
Correlated Solutions, Inc.
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $68,425 - $80,500 per year
About the role
- Member of the Tier 2 support team responsible for handling technical escalations and more advanced inquiries
- Responsible for supporting client needs through the organization and completion of Help Desk tickets
- Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers
- Serve as escalation point for the functionality support (FS) jira project
- Aid in the research and resolution of Help Desk tickets
- Ensure prompt resolution is provided and prompt escalation is completed
- Serve as a highly technical resource and mentor to the Client Services Specialists
- Collaborate and cross-train with Tier 3 development team
- Maintain a solid understanding of the KeyStone product
- Document client requests and resolutions through the Help Desk system
- Provide in depth demonstrations and training of system functionality as needed
- Assist in client preparation for system releases and changes
- Performs other duties as assigned.
Requirements
- Five to six years of similar or related experience
- Strong technical skills
- Excellent interpersonal skills and multitasking abilities
- Exceptional written and verbal communication skills
- Ability to take the initiative and adapt
- Ability to understand and solve technical issues with little guidance
- Advanced proficiency in determining root cause
- Education: (1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.
Benefits
- Medical, Dental, Vision, Life Insurance
- 401(K) Match
- Discretionary profit share
- Discretionary annual bonus
- Wellness Programs: Yoga and Massages
- Bi-Weekly engagements (coffee tastings, trivia, etc.… )
- Community Involvement
- Professional Development
- Growth Days
- Vacation Days
- Floating Holidays
- Sick Days
- Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportHelp Desk ticketingroot cause analysissystem functionalityclient trainingescalation managementJiraKeyStone product knowledgeproblem resolutionmulticraft skills
Soft Skills
interpersonal skillsmultitaskingwritten communicationverbal communicationinitiativeadaptabilitytechnical problem-solvingmentoringcollaborationcross-training