Customer Service Representative
Enova International
Project Administrative Assistant
Cornell University
part-time
Posted on:
Location Type: Hybrid
Location: Ithaca • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $31 per hour
Job Level
JuniorMid-Level
About the role
- Provide administrative and program support to Project Directors, Principal Investigators, and project staff within the Yang-Tan Institute (YTI)
- Manage day-to-day operations and coordination for externally funded projects
- Provide program coordination support for disability-related projects
- Schedule and organize meetings, events, webinars, focus groups, and interviews
- Take, edit, and distribute meeting notes, including documenting action items
- Proofread, copy edit, and format written materials
- Create accessible materials ensuring presentations and documents comply with Section 508 standards
- Prepare and distribute surveys
- Provide customer service support for webinars
- Maintain project timelines and track deliverables
- Assist in the preparation of grant proposals
- Perform general administrative and fiscal duties
- Ensure smooth communication and organization across team members and stakeholders
- Contribute to the effective implementation and success of YTI’s research and outreach initiatives
Requirements
- Resume and cover letter are required for further consideration
- Associate’s degree and two to four years of experience in an office setting, or an equivalent combination of education and experience
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook calendar
- Experience using online meeting platforms such as Zoom or Microsoft Teams
- Ability to work independently with sound judgment and discretion
- Strong interpersonal skills to interact tactfully with diverse groups of individuals
- Initiative and a proactive team-oriented approach
- Exceptional organizational skills and attention to detail
- Excellent written and verbal communication skills, including proofreading, editing, and minute-taking
- Strong customer service skills and a positive attitude
- Ability to oversee and prioritize multiple tasks effectively in a fast-paced environment
- Prior experience with meeting and event planning
- General knowledge of database operations
- Visa sponsorship is not available for this position
- Preferred: Bachelor’s degree strongly preferred
- Preferred: Five or more years of office experience, preferably in a research-based setting
- Preferred: Working knowledge of document and internet accessibility standards
- Preferred: Experience creating accessible documents
- Preferred: Experience editing and uploading manuscripts, reports, forms, charts, and other media to project websites
- Preferred: Document layout and design experience, including applying templates, organizing page layouts, and selecting artwork
- Preferred: Prior experience with Adobe InDesign, Adobe Acrobat, HTML, or similar web development tools
- Preferred: Experience using project planning and management software
- Preferred: Experience with Qualtrics or similar survey platforms
- Preferred: Skilled in proofreading and editing technical and scientific papers, particularly in the social sciences
- Preferred: Experience supporting the grant submission and coordination process
- Preferred: Experience providing customer service for webinars and using advanced collaboration features
- Preferred: Knowledge of Cornell University fiscal policies and systems
- Preferred: Familiarity with disability-related programs
Benefits
- Hybrid work arrangement: typically remote 2 days per week and on-campus 3 days per week
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays (Martin Luther King, Jr. Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving and the day after; end of year winter break Dec 25–Jan 1)
- Two additional floating holidays
- Tuition-free Extramural Study and Employee Degree Program
- Tuition aid for external education
- Cornell Children's Tuition Assistance Program
- Additional Total Rewards programs (retirement, wellness, and other benefits)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
proofreadingcopy editingdocument formattinggrant proposal preparationevent planningdatabase operationsdocument accessibility standardsHTMLAdobe InDesignAdobe Acrobat
Soft skills
interpersonal skillsorganizational skillsattention to detailwritten communicationverbal communicationcustomer service skillsinitiativeproactive approachsound judgmentability to prioritize tasks
