Coretek

Support Administrator

Coretek

full-time

Posted on:

Location Type: Hybrid

Location: Farmington Hills • Missouri • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AzureDNSServiceNow

About the role

  • Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a **Microsoft Support Administrator.**
  • The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues.

Requirements

  • **Responsibilities: **
  • - Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI.
  • - Administer and troubleshoot Microsoft 365 user accounts, licenses and groups
  • - Manage and support Microsoft Exchange Online, including email flow and mailboxes
  • - Perform Active Directory administration and troubleshooting such as group policy management
  • - Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime
  • - Assist in backup, recovery, and security best practices using Microsoft tools
  • - Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues
  • - Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • - Communicate, internally and externally, the status of the tickets directly with clients
  • - Create and maintain IT knowledgebase articles
  • - Assist with cross training of other NOC support team members as needed
  • **Requirements: **
  • Bachelor’s degree in computer science or information technology, preferred or
  • experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
  • 2+ years of Microsoft Administration experience
  • - Strong working knowledge of Microsoft 365 admin center, Exchange online, and Teams
  • - Required Certifications:
  • - Microsoft 365 Certified: Modern Desktop Administrator Associate
  • - Azure Fundamentals: AZ-900
  • - Experience with Windows Server, Active Directory, Groups Policy and DNS/DHCP
  • - Familiarity with Microsoft Endpoint Manager / Intune is a plus
  • - Knowledge of MFA and Conditional Access support technologies
  • - Experience with PowerShell scripting is preferred
  • - Familiarity with remote support and event management tools and IT ticket systems – ServiceNow preferred
  • - Strong listening, verbal, written, and interpersonal communication skills
  • - Accuracy and attention to detail when monitoring and maintaining systems
  • - Ability to work in a fast-paced, 24/7 operational environment
  • - Adept at communicating with all levels of technical experience
  • - A strong sense of urgency and the ability to multi-task effectively
  • - English proficiency
Benefits
  • Coretek offers a comprehensive suite of Health Benefits, flexible PTO, 401K and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft AzureMicrosoft 365Exchange OnlineActive DirectoryPowerShellDNSDHCPMicrosoft Endpoint ManagerMFAConditional Access
Soft Skills
communicationattention to detailmulti-taskingurgencyinterpersonal skillsverbal skillswritten skillslistening skillscollaborationproblem-solving
Certifications
Microsoft 365 Certified: Modern Desktop Administrator AssociateAzure Fundamentals: AZ-900