Coretek

Artificial Intelligence

• Assist in the development and implementation of automation solutions using AI tools and platforms.
• Collaborate with cross-functional teams to identify areas for process improvement and automation.
• Support the design and deployment of AI-enabled solutions to enhance business operations.
• Conduct data analysis and assist in the interpretation of results to inform automation strategies.
• Participate in brainstorming sessions to generate innovative automation ideas.
• Document processes, workflows, and automation solutions effectively.
• Perform research on emerging technologies related to AI and automation.
• Provide support in testing and validating developed automation solutions.

AI & Automation Intern

• Lead the development of Data and AI strategies and roadmaps, aligning technology solutions with business goals and driving digital transformation initiatives.
• Design and architect advanced Azure solutions integrating Microsoft Fabric, Azure Synapse Analytics, Databricks, Azure SQL/Cosmos DB/Postgres, and AI technologies to meet complex enterprise requirements.
• Provide technical guidance and mentorship to engineering teams, ensuring best practices in solution development, deployment, and operational excellence.
• Oversee the integration of Data and AI solutions with existing enterprise systems and processes, ensuring seamless interoperability, data flow, and security compliance.
• Design and implement enterprise data architectures that support AI solutions, leveraging advanced database systems and ensuring data quality, governance, and security.
• Architect solutions leveraging Azure AI Services, Azure OpenAI, Azure Machine Learning, and Cognitive Services to deliver intelligent business capabilities.
• Partner with Project Managers and stakeholders to manage complex projects from inception to completion, ensuring timely delivery and alignment with business objectives.
• Mentor and coach team members, fostering a culture of continuous learning, innovation, and technical excellence within the organization.
• Develop and improve deployment architectures, solution standards, and technical frameworks that guide organizational excellence.
• Act as a trusted technical advisor to clients, conducting executive workshops, presenting solutions, and driving consensus on technical approaches.

Architect – Azure Data, AI

• Act as a trusted advisor by conducting workshops, gathering requirements, and presenting solutions to both technical and business audiences.
• Design and implement Azure-based data solutions using Microsoft Fabric, Azure Synapse Analytics, Databricks, and Azure database systems (SQL, Cosmos DB, Postgres).
• Build robust ETL/ELT pipelines to ingest, transform, and integrate large volumes of structured and unstructured data from diverse sources.
• Leverage Azure AI Services, Azure OpenAI, Azure Machine Learning, and Cognitive Services to deliver intelligent business solutions.
• Collaborate with architects to design scalable, secure, and high-performance Azure Data & AI architectures.
• Implement version control, CI/CD pipelines, and automation using Azure DevOps, GitHub Actions, and Infrastructure as Code tools (Bicep, Terraform).
• Ensure compliance with data governance, privacy, and security requirements including RBAC, encryption, and identity management.
• Develop advanced reporting and interactive dashboards with Power BI to deliver actionable insights to stakeholders.
• Mentor junior team members, contribute to internal best practices, and stay current with Azure Data & AI innovations.

Consultant – Azure Data & AI

Administration

• Continuously monitor infrastructure, application or software events generated by the event management system
• Respond to alert incidents in a timely fashion to minimize downtime
• Provides technical leadership for a variety of infrastructure platform issues including, but not limited to:
• - Network – data and voice
• - Server – Windows/Unix/Linux
• - Backup
• - Cloud
• - Azure-O365
• - Virtualization
• - Monthly server – workstation patching
• Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues
• Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
• Communicate, internally and externally, the status of the tickets directly with clients
• Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems
• Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments
• Assist engineers with change records as needed in the off hours
• Assist with cross training of new NOC team members as needed

NOC Administrator

Technical Project Manager

• Own Successful Project Delivery of Assigned Projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation for both customer/external and Coretek resources
• Hold customer, external, and Coretek resources accountable to their projects commitments and escalate to Customer and Coretek management as needed when project success is at risk
• Develop detailed project plans to monitor and track financial and schedule progress by project phase
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Provide the appropriate level of Executive and Project Team level Status Reporting
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document needs
• Use and continually develop leadership skills
• Perform other related duties as assigned

IT Project Manager

Solutions Engineer

• Design, implement, and support AI-driven automation solutions leveraging Azure cloud services, Power Platform, and RPA technologies.
• Collaborate with business stakeholders and technical teams to deliver robust, scalable, and secure process automation for financial workflows (e.g., wire transfer and check balancing).

Azure AI & Automation Solution Engineer

Customer Success Manager

• **Role Overview: **
• As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients. You will serve as a trusted advisor, ensuring their success by understanding their unique business needs and aligning our solutions to meet those requirements. You will bring together a blend of account management skills, IT operational management experience, ITIL service management expertise, and previous experience working for a Managed Services Provider. Your primary objective will be to ensure service delivery to help our clients operate efficiently today while fostering innovation for tomorrow. Additionally, you will be responsible for managing profitability within your assigned accounts.
• **Account Management: **
• - Build strong relationships with clients, serving as the primary point of contact for all post-sales activities.
• - Understand clients' business objectives and align our services to meet their needs effectively.
• - Proactively identify opportunities for upselling and cross-selling additional services, ensuring maximum client value and revenue growth.
• - Conduct regular business reviews with key stakeholders to assess client satisfaction, identify areas for improvement, and discuss strategic initiatives.
• **Client Success: **
• - Collaborate with clients to identify their needs and provide tailored solutions to address their specific challenges.
• - Proactively monitor and anticipate client needs, ensuring a high level of client satisfaction and loyalty.
• **IT Operational Management: **
• - Possess a deep understanding of IT infrastructure and operational management, including AI, cloud services, networking, security, and related technologies.
• - Collaborate with cross-functional teams, including engineering, support, and operations, to ensure smooth delivery and ongoing management of services.
• - Provide guidance and technical expertise to clients, assisting them in optimizing their infrastructure and security solutions.
• - Drive troubleshooting of technical issues and coordinate with internal teams to resolve client challenges **effectively. **
• **ITIL Service Management: **
• - Apply ITIL service management principles to ensure service quality, compliance, and operational efficiency.
• - Oversee incident and problem management processes, working closely with support teams to minimize client impact and ensure timely resolutions.
• - Maintain service level agreements (SLAs) in collaboration with clients, setting clear expectations and monitoring performance against agreed targets.
• **Profitability Management: **
• - Collaborate with the sales team to identify growth opportunities within the client base, ensuring the profitability of each account.
• - Monitor key performance indicators (KPIs), including revenue, client retention, and profitability metrics, taking proactive measures to meet or exceed targets.
• - Conduct regular financial analyses, identify areas for cost optimization, and propose strategies to improve overall profitability.
• **Client Advocacy: **
• - Act as a client advocate within the organization, representing their interests and providing feedback to relevant internal teams.
• - Collaborate with various departments to ensure client needs are met promptly and efficiently.
• **Innovation Enablement: **
• - Help clients leverage our solutions to drive innovation within their organizations.
• - Stay updated on emerging technologies and industry trends, providing strategic guidance and recommendations to clients.
• **Performance Analysis: **
• - Analyze client usage and adoption patterns to identify areas of improvement and proactively address any potential issues.
• - Provide regular reports and insights to clients on their service utilization and performance metrics.

Client Success Manager

• Coretek is seeking a highly motivated and qualified Sr. Project Manager to support our clients across multiple verticals. The Project Manager will be responsible for supporting delivery quality and oversight for critically important internal and customer facing projects. The Project Manager will support our Managed Services Onboarding process. The successful candidate will either work from the Coretek Office, remotely or on client site based on customer requirements. Up to 10% travel could be required.
• To support our mission of “Customer Success, No Exceptions” Project Managers are an integral and vital part of achieving our Mission.
• The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team, engage with a wide range of internal and external stakeholders, and leading edge solutions to build capabilities to serve our clients.

Senior IT Project Manager

Marketing

• Design and deliver on‑brand marketing assets for website, print, media, and social ads using Adobe Creative Suite.
• Develop graphics and layouts for digital campaigns, event collateral, and promotional materials.
• Maintain brand consistency across all touchpoints and iterate quickly based on performance data.
• Build and launch campaigns, emails, workflows, forms, and landing pages in HubSpot, ensuring clean data and proper attribution.
• Manage segmentation, scoring, and campaign reporting to improve lead quality and conversion rates.
• Continuously optimize campaigns using analytics and AI-driven insights.
• Plan and execute social campaigns that increase top‑of‑funnel awareness and drive qualified traffic.
• Monitor performance and optimize creative, messaging, and targeting.
• Place creative content into campaigns and promotional workflows.
• Coordinate with technical teams to align marketing initiatives with product and sales objectives.
• Maintain organized asset libraries and campaign documentation.